Sales And Operations Team Lead

Role Overview:

Sales and operation Manager

Responsibilities

1. Sales Leadership

• Drive sales targets for the ROL process, ensuring consistent achievement of monthly and quarterly closure numbers.
• Motivate and manage the TRM’s teams to maximize lead-to-closure conversions.
• Monitor individual and team performance, providing guidance to exceed sales objectives.

2. Lead Management and Conversion

• Oversee the allocation and follow-up of leads to ensure no prospects are missed.
• Engage directly with tenants, including walk-ins, to explain the process, clarify doubts, and provide customized solutions.
• Negotiate budgets, agreements, and terms with tenants to finalize closures.
• Foster trust and transparency to ensure tenant satisfaction and successful Closure.

3. Escalation and Objection Handling

• Address and resolve tenant objections during the sales process, ensuring a positive experience.
• Manage escalations related to negotiations, trust issue about the process, driving towards successful resolutions that align with business goals.

4. Team Training and Development

• Train team members on sales strategies, customer handling, and negotiation techniques to improve performance.
• Conduct regular knowledge-sharing sessions to update the team on SOPs, agreements, and service offerings.

5. Collaboration and Coordination

• Cross-Department Collaboration

  : Work closely with the posting and digital marketing teams to improve lead quality and quantity.
• Collaborate with FRMs and HODs to ensure full accountability and effective management of prospects

• Seamless Communication

  : Ensure seamless communication between TRMs, FRMs, and other departments to meet tenant needs effectively.

• Escalation Coordination:

  Coordinate with the customer support team to address escalations and any property-related concerns, ensuring high levels of customer satisfaction.

6. Sales Reporting and Analysis

• Track team performance metrics such as conversion rates, closure numbers, and lease amount.
• Provide detailed sales reports and insights to management, identifying areas for improvement and growth.
• Analyze tenant feedback and backouts and sales trends to refine strategies and improve the sales process.
• Taking the complete ownership of every lead generated and maintaining the track of it.

Customer Interaction and Support

• Walk-In Handling:

  Manage tenants visiting the office for negotiations, process clarifications, and convert these interactions into successful closures.

• Face-to-Face Support:

  Provide excellent face-to-face customer handling, addressing queries and building trust to ensure satisfaction.

• Payment Follow-Up:

  Actively follow up with customers for pending payments, ensuring timely collection and minimizing delays.

Education and Experience

• Bachelor’s degree in

  Sales, Marketing, Business Administration

  , or a related field.
• Minimum

  3–5 years of proven experience

  in sales, with a

  strong background in real estate, property leasing, ed-tech, or insurance

  industries.
• Demonstrated success in

  lead conversion performance

  and

  team management

  .
• Strong experience in

  data-driven decision-making

  with advanced proficiency in

  MS Excel

  (reports, pivot tables, dashboards, and performance tracking).
• A consistent record of achieving and exceeding sales targets through strategic planning and team motivation.

Skills and Competencies

• Strong leadership, analytical, and team-handling skills.

• Data-oriented mindset

  with the ability to identify trends, track performance, and drive improvements.
• Excellent communication, negotiation, and interpersonal skills.
• Capability to manage pressure and multiple priorities effectively.
• Proven ability to train and mentor sales teams to achieve targets.
• Strong understanding of digital leads and CRM processes

Benefits

• Competitive salary and attractive performance-based incentives.
• Opportunity for career growth within a rapidly growing organization.
• Training and development programs to enhance sales and leadership skills.