Sales Administrative Manager

Job Purpose:

The Sales Administrative Manager is responsible for providing operational, logistical, and administrative support to the Sales function. This includes sales order processing, inventory coordination, reporting, stakeholder engagement, and ensuring smooth day to-day support for sales-related operations. The role requires strong coordination across departments such as Procurement, Warehouse, Logistics, Customer Support, IT, and Accounts to meet business goals effectively.

Key Responsibilities:

Sales Order Checking & Procurement Coordination

Verify Sales Orders (SO Checking) to ensure accuracy.

Track Purchase Order (PO) status confirmation of goods reached / not reached the warehouse.

Ensure availability and ac

curacy of inventory status to avoid stock discrepancies.

Stakeholder Coordination: -

Act as a single point of contact between Sales and internal departments such as:

• Procurement Team for order fulfilment and inventory alignment.
• Warehouse Team for dispatch coordination and material movement. Will be given books list follow up with Team.
• Logistics Team for delivery timelines and tracking shipments.
• Customer Support Team to address queries related to sales orders, returns, replacements, and RMA (Return Merchandise Authorization) statuses.
• IT Team to coordinate on ERP issues, or data integration.
• Accounts Team for invoicing, reconciliation, and payment status.

Online & Kitting Management: -

Oversee online listing and status of open links for school ordering portals.

Track and follow up on online kitting progress and communicate link opening dates with stakeholders.

Finalize online open link readiness and ensure correct data upload and accuracy.

Sample Management & School Coordination: -

Manage Teacher Sample kits follow up for sample availability and coordinate with school contacts for delivery.

Support the approval workflow of samples internal approvals and school confirmations.

Reporting & Analysis: -

Prepare and circulate daily, weekly, and monthly MIS reports related to sales, and dispatches to schools.

Communication & Issue Resolution: -

Address internal and external queries through emails, WhatsApp, or calls, and ensure timely resolution.

Maintain proper documentation and records for all correspondence and transactions.

Skills & Qualifications:

6-8 years of experience in sales administration, order management, or a similar role.

Advanced Excel (Pivot, VLOOKUP, Macros), MIS Reporting, and PowerPoint.

Hands-on experience with ERP systems (Microsoft D365 preferred).

Strong coordination skills with cross-functional teams.

Excellent communication (written & verbal) and problem-solving abilities.

Ability to multitask and work under deadlines.

Ability to manage multiple priorities and deadlines with minimal supervision

Excellent interpersonal and communication skills for multi-team coordination

Proactive problem-solving approach and ownership mindset

Detail-oriented with strong organizational skills