SailPoint Developer with Production Support

• We are seeking an experienced SailPoint Developer Production Support to join our Identity and Access Management IAM team
• This role focuses on supporting and optimizing SailPoint IdentityNow or IdentityIQ in a post upgrade environment, ensuring platform stability, resolving integration issues, and enabling advanced governance capabilities
• The ideal candidate will have a strong background in SailPoint development, production support, and platform optimization aligned with Identity Security Cloud ISC best practices

Key Responsibilities

• Provide production support for SailPoint IdentityNow or IdentityIQ including issue triage, resolution, and root cause analysisPerform post upgrade validation and smoke testing of key configurations, connectors, and workflowsConduct gap analysis to identify and remediate capability gaps introduced during platform upgrades
• Optimize identity profiles, access policies, and SoD controls for performance and complianceSupport connector lifecycle management including upgrades, tuning, and onboarding of new sourcesCollaborate with cross functional teams to integrate SailPoint with systems like AWS, Azure, SAP, Salesforce, GitHub, and ServiceNowMonitor and enhance workflow performance including support for advanced use cases and campaign execution
• Participate in strategic roadmap planning for ISC feature adoption and governance maturityMaintain comprehensive documentation for configurations, processes, and support proceduresRequired Skills and Qualifications
• Five or more years of hands on experience with SailPoint IdentityNow or IdentityIQStrong development skills in Java, Beanshell, XML, and SQLExperience with rules, workflows, lifecycle events, and connector configurationsProficiency in REST or SOAP API integrations with external systemsSolid understanding of IAM concepts including provisioning,
• RBAC, SoD, access certification, and policy enforcementExperience with Active Directory or LDAP, cloud platforms such as AWS and Azure, and SSO, SAML, or OAuth integrationsFamiliarity with DevOps and support tools such as Git, Jenkins, JIRA, and ServiceNowStrong analytical, troubleshooting, and communication skills
• Preferred Qualifications SailPoint Certified Identity Now or IdentityIQ EngineerExperience in Agile or Scrum environmentsPrior exposure to ISC upgrades and post upgrade optimization Background in regulated industries such as banking, healthcare, or telecom
• Knowledge of Identity Governance frameworks and Zero Trust Architecture