SaaS Implementation/Onboarding Analyst

Title: SaaS Implementation/Onboarding Analyst

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Key Responsibilities

• Lead end-to-end software implementation projects, collaborating with clients to understand needs and configure solutions.
• Manage project timelines, coordinate with cross-functional teams, and address any technical or process challenges to ensure seamless delivery.
• Conduct process analysis and recommend workflow improvements using technology.
• Provide expert guidance, product demonstrations, training sessions, and ongoing support to client teams during and after deployment.
• Maintain detailed documentation of configurations, processes, and user instructions.
• Act as a technical advisor, troubleshooting issues and optimizing solutions for client requirements.
• Track project progress and profitability, identifying areas for automation and efficiency.
• Serve as a mentor to new team members, sharing best practices.

Requirements

• Bachelor's degree or equivalent work experience.
• 7+ years in project implementation, customer management, or technology consulting roles.
• Strong analytical, organizational, and communication skills.
• Experience in configuring and deploying technology solutions.
• Proficiency with Excel, Word, PowerPoint, workflow diagrams, and general productivity tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Willingness to work independently and resolve issues proactively.
• Comfortable with virtual meetings and online collaboration tools.