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SaaS ERP Principal Analyst

6 - 10 years

14 - 18 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Analytical skills ERP Diagnostics Customer satisfaction Focus Instrumentation Customer service Troubleshooting Technical support Principal

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Principal Support Engineer, you are expected to deliver the following , Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills Strong logical thinker with problem-solving skills, with the ability to collaborate effectively. Excellent communication skills. You can clearly explain complex technical concepts. Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture". Apply creative use of industry standard tools to aid in the diagnostic process. 6-10+ years of relevant experience. Ability to influence and build cooperative relationships with executives and technical specialists. Skilled in communicating effectively in escalated technical and functional situations. Hands on experience in ERP modules implementation and support. Strong listening skills to identify core issues and develop action plans to resolve them swiftly.

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