RPMG: Area Portfolio Manager - Front End

Job Description

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Area Portfolio Manager role involves two major activities i.e Resolution and Normalization and strategic initiatives. The Collections Manager also ensures compliance with the audit procedures of the bank. Key Responsibilities Achieving calling Resolution target for X & 30 buckets for all products. Adhering to calling Norm targets for all products. Achieving overall Resolution Target across all products. Achieving targets of collections charges Inventory management inflow into x vs Outflow from 30 monthly targets will be tracked as a % Ensure adherence to the set process and audit requirements in place Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Min 5 yeas of relevant experience in NBFC/Banking Industry Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Should possess operational and system knowledge Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines