1093 Rpa Jobs - Page 22

: Job Title: Regulatory Filtering Analyst LocationJaipur, India Role Description Regulatory Operations is responsible for defining and implementing procedures which provide regulatory operations services for various divisions of the bank and its group entities. This is to support the bank in its efforts to ensure regulatory compliance. Work includes: Partnering with the banks regulatory team to translate regulation into operational processes/procedures assisted Developing the banks information technology infrastructure Developing and implementing regulatory strategies, procedures and controls for new products and/or business activities that require governmental approvals Preparing and submitting regulatory applications such as permits, licenses, certificates and authorization required by governmental agencies Coordinating government interactions and compliance activities; and interacts with regulatory agencies What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Support the RTB team lead in protecting DB from legal, regulatory and reputational risk with regard to business involving sanctioned entities and / or countries. Ensure diligent review and confirmation of transactions that require escalation to a Level 2 investigator and decide on these in full compliance with the applicable Sanctions regulations and the banks policies and procedures. Execute internal control checks as defined in the KOP documentation and Embargo control framework documents governed by AFC Sanction & Embargo. Support any applicable reporting obligations to the competent authorities with respect to transaction handling. Convert timely the update of the relevant embargo lists in respective filtering systems implement the data to central and decentralized tools in GT and Operations. Support CoC Regulatory Filtering team on the adoption of new clients Your Key Accountabilities RTB focus Primarily review stopped messages and take a decision on them (either pass or investigate), based on limited set of rules provided and maintained by AFC. Record rationale for decision from pre-defined set of options. Seek feedback from more senior investigators/reviewers, where their decisions fail the four-eye control. Provide support feedback loop and filter optimization by identifying repeat mismatches to propose Good Guys. Use user access privileges only for authorised purposes; actively safeguard sensitive and confidential information. CTB focus Supports TSMO / AFC related change projects Supports remediation actions owned by TSMO / AFC Training & Development Participate Trainings such as on HotScan, Sanctions policies, L1 procedures, specific payment types, including structure / form of messages. Your skills and experience Sanctions and Regulatory Filtering SWIFT Message Format and Fields SWIFT Payment Flow SEPA Message Structure and Payment Flow MS Office (MS Excel, Word and Outlook) Proficient in e mail communication Good communication skills (Written & Verbal) Ability to support rotational shifts Ready to support on weekends How well support you

: Job Title: Regulatory Filtering Analyst LocationBangalore, India Role Description Regulatory Operations is responsible for defining and implementing procedures which provide regulatory operations services for various divisions of the bank and its group entities. This is to support the bank in its efforts to ensure regulatory compliance. Work includes: Partnering with the banks regulatory team to translate regulation into operational processes/procedures assisted Developing the banks information technology infrastructure Developing and implementing regulatory strategies, procedures and controls for new products and/or business activities that require governmental approvals Preparing and submitting regulatory applications such as permits, licenses, certificates and authorization required by governmental agencies Coordinating government interactions and compliance activities; and interacts with regulatory agencies What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Support the RTB team lead in protecting DB from legal, regulatory and reputational risk with regard to business involving sanctioned entities and / or countries. Ensure diligent review and confirmation of transactions that require escalation to a Level 2 investigator and decide on these in full compliance with the applicable Sanctions regulations and the banks policies and procedures. Execute internal control checks as defined in the KOP documentation and Embargo control framework documents governed by AFC Sanction & Embargo. Support any applicable reporting obligations to the competent authorities with respect to transaction handling. Convert timely the update of the relevant embargo lists in respective filtering systems implement the data to central and decentralized tools in GT and Operations. Support CoC Regulatory Filtering team on the adoption of new clients Your Key Accountabilities RTB focus Primarily review stopped messages and take a decision on them (either pass or investigate), based on limited set of rules provided and maintained by AFC. Record rationale for decision from pre-defined set of options. Seek feedback from more senior investigators/reviewers, where their decisions fail the four-eye control. Provide support feedback loop and filter optimization by identifying repeat mismatches to propose Good Guys. Use user access privileges only for authorised purposes; actively safeguard sensitive and confidential information. CTB focus Supports TSMO / AFC related change projects Supports remediation actions owned by TSMO / AFC Training & Development Participate Trainings such as on HotScan, Sanctions policies, L1 procedures, specific payment types, including structure / form of messages. Your skills and experience Sanctions and Regulatory Filtering SWIFT Message Format and Fields SWIFT Payment Flow SEPA Message Structure and Payment Flow MS Office (MS Excel, Word and Outlook) Proficient in e mail communication Good communication skills (Written & Verbal) Ability to support rotational shifts Ready to support on weekends How well support you

: Job Title RDA&RR Independent Validation, Associate LocationMumbai, India Role Description The Basel Committee for Banking Supervision (BCBS) published a regulatory directive titled Principles for Effective Risk Data Aggregation and Risk Reporting in 2013, which DB and all other global systemically important banks (G-SIBs), must comply with. DB has defined a compliance framework that reinforces and strengthens practices in risk data aggregation and risk reporting - to improve the quality of information used for key risk decision-making, and ultimately to evidence compliance to the principles in BCBS 239 This role sits within NFRM which works in conjunction with the Divisional Risk and Finance teams to operationalise / ensure adherence to the RDA&RR compliance framework, and to achieve compliance to BCBS 239. The RDA&RR Independent Validation Lead will review and provide independent validation / quality assurance over the measurement and monitoring activity in the Risk and Finance divisions (for their Key Risk Metrics and Key Risk Reports). What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Assist the RDARR team in the delivery of the Independent Validation function mandate, against objectives. Take responsibility of governance for compliance framework adherence by Risk and Finance divisions: Execute quality assurance reviews on RDARR in scope metrics and reports to assess adherence to internal standards and regulatory expectations. Support the QA planning process by identifying areas of focus based on risk assessments, materiality and issue history. Collaborate with risk, finance, data governance and IT teams to ensure consistent implementation of RDARR principles across entities, risk types and regions. Track and support remediation efforts for identified gaps or control weakness, ensuring timely and sustainable closure. Support the annual self-assessment process done at Group level. Identify opportunities to enhance RDA&RR Governance, Policy and Framework. Where necessary take the lead in defining enhancements to the issued Standards and Guidance (or level 3 Policy). Actively supports the business strategy, plans and values, contributing to the achievement of a high-performance culture Engage with stakeholders across risk, finance, treasury, data governance and technology to socialize QA findings, gather inputs and support a culture of continuous improvement Support the preparation of IV results, dashboards and reports for senior management, governance committees and audit requirements. Stay informed of evolving regulatory requirements related to data aggregation and risk reporting Your skills and experience University degree or appropriate professional experience. Strong understanding of risk and finance data environments, reporting process and related controls Familiarity with BCBS 239/ RDARR principles and data quality concepts Understanding of the regulatory environment, frameworks and compliance requirements associated with financial services. Experience of Quality Assurance and/or Audit Assurance. Excellent communication and interpersonal skills with the ability to work collaboratively across global teams and influence stakeholders. Ability to think outside given procedures and processes, questioning, and analysing current practices combined with an ability to innovate and provide creative solutions. Proficiency in MS Excel, PowerPoint and data analysis or workflow tools How well support you

: Job Title RDA&RR Independent Validation LocationMumbai, India Corporate TitleAVP Role Description This role sits within NFRM which works in conjunction with the Divisional Risk and Finance teams to operationalise / ensure adherence to the RDA&RR compliance framework, and to achieve compliance to BCBS 239. The RDA&RR Independent Validation Lead will review and provide independent validation / quality assurance over the measurement and monitoring activity in the Risk and Finance divisions (for their Key Risk Metrics and Key Risk Reports). The Basel Committee for Banking Supervision (BCBS) published a regulatory directive titled Principles for Effective Risk Data Aggregation and Risk Reporting in 2013, which DB and all other global systemically important banks (G-SIBs), must comply with. DB has defined a compliance framework that reinforces and strengthens practices in risk data aggregation and risk reporting - to improve the quality of information used for key risk decision-making, and ultimately to evidence compliance to the principles in BCBS 239 What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities We are seeking a risk professional to join our second-line risk function with a focus on BCBS 239 compliance and adherence. This role will be responsible for ensuring the banks data risk management, governance, and reporting frameworks align with BCBS 239 principles across Risk, Finance and Treasury divisions of the bank. The individual will work closely with first-line risk, data governance, compliance, and senior stakeholders to drive regulatory adherence and enhance risk data aggregation and reporting capabilities Assist the Independent Validation (IV) Manager in the delivery of the Independent Validation function mandate, against objectives. Provide Quality Assurance and Oversight on divisional adherence to RDARR framework Lead and manage divisional adherence to the RDA&RR Standards and Guidance. Validate gaps to RDARR framework are appropriately identified and co-ordinate with division and remediation manager Lead and manage the annual artefacts recertification across relevant divisions Support the IV Manager in performing the Group wide Self-Assessment including portal governance Contribute to the design and execution of policies, procedures, and control frameworks to strengthen risk data aggregation and reporting Support the development of risk reporting frameworks that improve accuracy, completeness, and timeliness of risk-related data Senior stakeholder engagements - Chair / active participation in meetings with divisional stakeholders/ risk committees and forums as required. Act as a key liaison with regulators, internal audit, and senior risk committees to demonstrate compliance with BCBS 239 requirements Your skills and experience Provide a maximum of 5 bullet points detailing relevant, essential qualifications/skills/experience/qualities University degree or equivalent professional experience. Experience7+ years in risk management, regulatory compliance, data governance, or related functions within financial services. Regulatory KnowledgeStrong understanding of BCBS 239 principles and their application in banking risk management. Experience in Quality Assurance over Risk Frameworks and Controls. Stakeholder ManagementAbility to engage with senior management, regulators, and cross-functional teams. Analytical Skills: Strong problem-solving and analytical skills to assess regulatory compliance and data risks. Technology & ToolsFamiliarity with data governance tools, risk reporting systems, and regulatory technology solutions How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Identify and solve process & tech gaps; Lead transformation discussions in pre-sales & client forums; Implement digital solutions and track performance impact; Promote structured problem-solving via training; Contribute to solution backlogs and POCs

The Digital :Robotic Process Automation - Automation Anywhere role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Robotic Process Automation - Automation Anywhere domain.

Automation Engineer (RPA & AI Solutions) About Us: Ecare is a dynamic and innovative healthcare technology company dedicated to streamlining critical administrative processes. We leverage cutting-edge automation and AI to optimize workflows such as charge entry, payment posting, and more, ultimately enhancing efficiency and accuracy for our clients. We are seeking a highly motivated and skilled Automation Engineer to join our growing team and play a pivotal role in building scalable and intelligent solutions. The Opportunity: As an Automation Engineer, you will be instrumental in designing, developing, and deploying robust Robotic Process Automation (RPA) solutions, strategically integrating Artificial Intelligence (AI) where it significantly enhances capabilities. You will work on projects focused on highly parallelizable tasks like charge entry and payment posting, directly impacting our operational efficiency and service delivery. This role requires a blend of strong technical acumen, a creative problem-solving mindset, and a passion for continuous learning. Responsibilities: Design, develop, and implement scalable and resilient RPA solutions using various automation frameworks and tools. Evaluate business processes for automation opportunities and provide expert recommendations on solution design. Integrate AI/ML models and services into RPA workflows to enhance decision-making, data extraction, and process intelligence (e.g., OCR, natural language processing). Develop, maintain, and optimize automation scripts and applications, primarily utilizing Playwright and Golang . Conduct thorough testing of automation solutions to ensure accuracy, reliability, and performance. Collaborate closely with business analysts, subject matter experts, and other engineering teams to understand requirements and deliver effective solutions. Monitor and troubleshoot deployed automation processes, ensuring high availability and continuous improvement. Document automation solutions, including design specifications, technical documentation, and user guides. Stay abreast of emerging technologies and best practices in automation, RPA, and AI. Contribute to the continuous improvement of our automation frameworks and development methodologies. Required Skills and Qualifications: Proven experience in automation design and implementation. Strong proficiency with Playwright for web automation. Solid programming experience with Golang. Deep understanding of web development fundamentals (HTML, CSS, JavaScript, DOM manipulation, network requests). Demonstrated ability to quickly learn new technologies and adapt to evolving project requirements. Excellent critical thinking and problem-solving skills with a meticulous attention to detail. Experience with building highly parallelizable and scalable solutions. Familiarity with version control systems (e.g., Git). Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders. Bachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with other RPA platforms or frameworks. Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes). Knowledge of database concepts and SQL. Experience in the healthcare industry or with healthcare administrative processes (e.g., charge entry, payment posting). Why Join Us? Be part of a forward-thinking company revolutionizing healthcare administration. Work on challenging and impactful projects that directly contribute to our success. Collaborate with a talented and supportive team in a fast-paced environment. Opportunity for continuous learning and professional growth in cutting-edge technologies. Competitive salary and health benefits included.

We are taking transformational steps in our finance function and are looking for deep subject matter expertise in record-to-record processes, technology, and data to lead us into the future. Are you experienced in finance processes and applications? Do you enjoy improving processes and having a service-oriented mindset with a solid grasp of finance? Are you excited about working with internal stakeholders across IT, finance, and project execution? Perhaps you have extensive experience in public auditing and want to apply your reporting and accounting expertise and lead the way? Or, you have earned your credits with intense operational roles in accounting and are ready to boost and apply your knowledge. We are looking for you! In this role, as a subject matter expert, you will be the key player in our transformation and improvement programs. You will support us in connecting the dots between the digital world and core finance processes. This will require a thorough understanding of business processes, best practices, the latest developments, and benefits new tools can bring to VI. Next to business-oriented consulting skills, strong communication skills are essential, enabling us to put the plan into action together with our Global teams. You are a team player and, at the same time, able to deliver independently. Having strong analytical skills and a proactive can-do mentality. Well give you the opportunity to grow your network, broaden your experience and expand your horizons in a fast-growing global environment. Your department and scope of activities The scope of your role is global. Hierarchically, you will be part of the Global Transformation Office based in Veghel, the Netherlands and will report into the Global Process Owner Record-to-Report, who is leading transformation and change. We foster a flexible yet critical approach, emphasizing an end-to-end mindset, deep process knowledge, and a strong understanding of the business. We are expected to be highly skilled professionals with a deep understanding of finance, business, and technology. The role requires a combination of strategic thinking, analytical skills, and technical knowledge to design and implement solutions that support the organization's financial objectives Your role & responsibilities Process Focus: Advisor to a broad range of Stakeholders both in and outside finance. Process Improvement: Drive standardization and initiate improvements within Record to Report, using end-to-end expertise to enhance processes and tools. Cross-Functional Guidance: Provide expertise on Record to Report processes and offer guidance to related areas like Source to Pay, Lead to Cash, and Hire to Retire. KPI Management: Monitor and drive performance based on defined KPIs. Technology Focus: Finance Architecture: Contribute to developing and managing finance architecture, including processes, systems, and data, to align with business goals. Solution Implementation: Collaborate with IT and cross-functional teams to deliver technically sound, sustainable financial solutions. Change & Risk Management: Stay updated on new technological developments, manage architecture changes, and advise on priorities and risks. Continuous improvement focus: Identify, evaluate and drive opportunities for process optimization. General Global Alignment: Collaborate with global teams, including peers in the US and India, on Record to Report transformation projects. Qualifications Education: Master's degree in finance, Accounting, Business, or a related field (MBA or relevant certifications preferred); Experience: At least 10 years of working experience in record to report; Experience with financial systems and processes, especially with modern ERP / EPM solutions (e.g., Oracle Cloud EPM/ERP, SAP); Proven success in leading or participating in transformational finance projects, ideally in a global, multi-entity organization; Experienced in analyzing, redesigning, and implementing finance processes using best practices, with exposure to modern digital tools like Cloud platforms, AI, RPA, and Power Automate being a plus. Skills: Strong analytical and problem-solving skills; Exceptional communication skills, capable of explaining complex concepts to both technical and non-technical stakeholders; Excellent interpersonal skills, confident in building lasting business relationships; You have a result-oriented mindset, are independent, pro-active, innovative and take ownership; Proficient in implementing continuous improvement methodologies such as PDCA, Kaizen, and Lean principles to drive operational excellence; Be fluent in English (written and verbal).

We are excited to invite you to our weekend Walkin Interview Drive for RPA UiPath Development Role in Chennai on the 5th July 2025 (Saturday) . We are looking for early/Immediate joiners only, please share your profile at Sowmyaj@hexaware.com Location: Chennai Experience: 6 to 10+ years Key Responsibilities: UiPath senior developer will carry an excellent understanding of RPA design & development principles. Should have experience UiPath Document Understanding Should have obtained UiPath Certified Professional Automation Developer Professional Should be able to understand automation opportunities / use cases and should be able to come up with to-be flows. Prepare a Solution Design document, walk through the actual solution along-with Business Analyst to customer so as to obtain sign-off from customer. Perform RPA development following industry best practices. Perform unit testing, system integration testing and fix defects properly with root cause analysis. Provide support to Business during User acceptance testing and post production verification testing. Provide production run book/usage guide to Business post implementation of project to empower users to run RPA Bots on their own. Should have good knowledge of SQL server/Oracle Database with strong skills in writing efficient SQL queries. Should have working knowledge of Excel/VBA macros, .Net, various OCR tools usage etc. Should be willing to learn new skills/features on UiPath platform Good and clear communication skills (both written and verbal) and able to communicate with customer.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.

Job Role &Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ FunctionName Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: Process Mining. Experience8-10 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: RPA. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: RPA. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Delivery(RPA). Experience5-8 Years.

Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience>10 YEARS.

Job TitleTechno-Functional Manager(Solution Architect) - Digital Transformation & Product Innovation Experience12-15 years LocationMumbai/Chennai/Bangalore Business UnitTransformation Office (TO) Employment TypeFull-Time BandC2 Job Summary: We are looking for a experienced and forward - thinking Techno-Functional Solution Architect(Technical PM) to lead Digital Transformation (DX) initiatives, Product & IP Development within the Transformation Office (TO) of our IT Services business The ideal candidate will have a strong blend of technical and functional expertise, driving No- Code/Low-Code platform adoption and business process transformation. This role requires deep technical acumen, business analysis skills, and hands-on experience in solution implementation & Architecture. Key Responsibilities Techno-Functional Analysis & Solution Design: Define and own end-to-end technical architecture Engage with business and IT stakeholders to gather, analyse, and document requirements. Define configurable microservices using Spring boot, implement role based access, data security and API governance across services Design enterprise-grade No-Code/Low-Code solutions Develop Technical Architecture, Functional Specification Documents (FSD), and Solution Architecture Blueprints. Lead business process modelling and optimization (BPMN, DMN, workflow automation). Work closely with other technical architects, developers, and UI/UX teams to ensure seamless integration. Define data models, APIs, and integration strategies for digital platforms. No-Code/Low-Code Framework enablement: Evaluate, design, and deploy solutions using No-Code/Low-Code platforms Define Meta Data driven strategies for UI Form generation ,field rule validations and dynamic layouts Define business rule management and configuration Define CI/CD pipelines and practices using Docker and Jenkins. Define best practices, governance models, and security frameworks for No- Code/Low-Code adoption. Ensure scalability, maintainability, and performance optimization of solutions. Product & IP Development for IT Services: Lead the end-to-end development lifecycle of No-Code/Low-Code Al-powered products. Identify patentable innovations and contribute to IP creation in digital transformation solutions. Define the product roadmap, architecture, and feature enhancements. Develop proof-of-concepts (POCs) and prototypes to validate new ideas. Work with pre-sales and delivery teams to customize solutions for enterprise clients. Stakeholder & Team Collaboration: Act as a bridge between business, IT, and technical teams. Lead cross-functional teams, including business analysts, developers and product managers. Train end-users and conduct change management workshops. Engage with clients to gather feedback and refine product offerings. Key Skills & Qualifications: EducationBachelor's/Master's in Engg, Business, or related field. Hands-on experience with BPMN, DMN, API integration, and workflow automation Experience in Spring Boot/Java/Hibernate and workflow related technologies Exposure to UI/UX technologies such as Angular/ReactJS Working knowledge of web application security concepts like cross site scripting, SQL injection Working knowledge of web service security Experience in solution architecture, cloud platforms (AWS, Azure, GCP), and DevOps best practices. Strong problem-solving, analytical, and business process reengineering skills. Strong understanding of Agile, Scrum and Waterfall Methodologies Ability to drive product innovation and contribute to the organization's IP portfolio. Experience working in IT services, consulting, or enterprise digital transformation initiatives. Excellent communication, stakeholder management, and leadership skills. Familiarity with AI/ML integration for document extraction OCR etc.. Experience in Source2Pay or Procure2Pay is nice to have. Mandatory Skills: RPA . Experience>12YEARS .

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2.Engage with delivery team to ensure right solution is proposed to the customer a.Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b.Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3.Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: RPA. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: RPA. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise RPA -BluePrism. Experience5-8 Years.

Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Competencies Client Centricity Execution Excellence Collaborative Working Problem Solving & Decision Making Effective communication

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: RPA. Experience5-8 Years.

Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipros capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understanding the scope and requirements Ensure the desired software and infrastructures are implemented required for automation Ensure scalable standards of dashboard and process support system for active automation monitoring Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Come up with solution of the problems regarding automation persistent in development unit Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis the project plan and ensure successful roll out Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps Deliver No. Performance Parameter Measure 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) 2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: RPA. Experience3-5 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Delivery(RPA). Experience1-3 Years.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process PerformanceMeet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Delivery(RPA). Experience5-8 Years.