RPA Delivery Manager-AD

Position Summary

RPA Delivery Manager

Key Responsibilities

Delivery Management & Program Leadership

• Lead

  end-to-end delivery

  of complex, multi-workstream RPA/automation programs from initiation to production deployment
• Manage

  portfolio of 15-25+ automation projects

  simultaneously, ensuring on-time, on-budget delivery
• Establish and maintain

  program governance frameworks

  , including steering committees, RACI matrices, and escalation procedures
• Drive

  agile delivery methodologies

  and ensure adherence to project management best practices
• Manage relationships with

  C-level stakeholders, business sponsors, and external vendors

Center of Excellence (CoE) Growth & Strategy

• Build, scale, and mature the automation CoE

  from current state to enterprise-wide capability
• Develop and execute

  3-year automation roadmap

  aligned with business strategy and digital transformation goals
• Establish

  CoE operating model

  , including governance, standards, training programs, and support functions
• Create and maintain

  automation pipeline

  with 100+ identified opportunities
• Drive

  change management initiatives

  to promote automation adoption across business units
• Develop

  reusable automation assets, templates, and accelerators

  to improve delivery efficiency by 30-40%

Team Leadership & Resource Management

• Lead and mentor a

  cross-functional team of 50-75 professionals

  including solution architects, RPA developers, business analysts, and project managers
• Manage

  resource allocation and capacity planning

  across multiple concurrent projects
• Establish

  talent acquisition strategies

  and build high-performing automation delivery teams
• Create

  career development pathways

  and succession planning for team members
• Foster

  innovation culture

  and continuous learning within the CoE

Strategic Partnerships & Vendor Management

• Manage strategic relationships with

  RPA platform vendors

  (UiPath, Automation Anywhere, Blue Prism, Microsoft)
• Negotiate

  enterprise licensing agreements

  and optimize tool costs
• Establish partnerships with

  system integrators and consulting firms

  for specialized expertise
• Evaluate and onboard

  emerging automation technologies

  (AI/ML, IDP, Process Mining, Chatbots)

Required Skills & Qualifications

Experience & Leadership

• 15+ years of IT experience

  with

  8+ years in RPA/Automation delivery management

• 5+ years in senior leadership roles

  managing teams of 40+ people
• Proven track record of

  scaling CoE organizations

  from startup to mature state
• Experience managing

  $5M+ automation budgets

  and demonstrating measurable ROI

Technical & Domain Expertise

• Deep understanding of

  multiple RPA platforms

  (UiPath, Automation Anywhere, Blue Prism, Power Automate)
• Strong knowledge of

  automation architecture patterns

  , governance frameworks, and security models
• Experience with

  healthcare automation use cases

  including EHR integration, claims processing, prior authorization, and regulatory reporting
• Understanding of

  HIPAA, HITECH, and healthcare compliance requirements

• Familiarity with

  AI/ML technologies, IDP, NLP, and intelligent automation

Business & Stakeholder Management

• Exceptional executive presence

  and ability to influence C-level stakeholders
• Proven experience in

  business case development

  and ROI measurement
• Strong

  financial acumen

  including P&L management, budgeting, and cost optimization
• Experience in

  change management

  and organizational transformation initiatives

Project & Program Management

• PMP, Prince2, or equivalent certification

  strongly preferred
• Experience with

  Agile/Scrum methodologies

  and scaled agile frameworks (SAFe)
• Proficiency in

  project management tools

  (MS Project, Smartsheet, Jira, Azure DevOps)
• Strong

  risk management

  and issue resolution capabilities