Room Service Order Taker

Job Description

The Room Service Order Taker is responsible for receiving and processing guest room service orders accurately and efficiently. This role involves clear communication with guests, coordination with the kitchen and service team, and ensuring timely delivery of food and beverages to guest rooms. A high level of customer service and attention to detail is essential. Key Responsibilities: Answer incoming room service calls promptly, politely, and professionally. Take food and beverage orders accurately, using the hotel’s POS system. Provide detailed information about the menu, specials, and answer any guest inquiries. Communicate guest orders clearly to the kitchen and service team. Monitor the status of orders and coordinate timely delivery. Ensure all orders are recorded correctly and that any special requests are communicated effectively. Follow up with guests to confirm satisfaction and address any concerns. Maintain cleanliness and organization of the order-taking station. Adhere to hotel policies, food safety, and hygiene standards. Upsell menu items and promote special offers when appropriate. Requirements: High school diploma or equivalent; hospitality or culinary education is a plus. Previous experience in food & beverage or customer service is preferred. Excellent communication and telephone etiquette skills. Strong attention to detail and accuracy in taking orders. Ability to multitask and work in a fast-paced environment. Proficiency in using point-of-sale (POS) systems. Flexibility to work shifts, including weekends and holidays. Friendly, courteous, and professional demeanor. Working Conditions: Work is performed indoors in a hotel environment. May require extended periods of sitting and use of a headset/phone. Shift-based work including early mornings, late nights, weekends, and holidays. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person