Room Service Order Taker

Key Duties & Responsibilities:

• Order Management

  : Answer calls/devices, take orders accurately, note special requests/dietary needs, and input into Point of Sale (POS) systems.

• Guest Communication

  : Greet guests, provide menu details/recommendations (upsell), estimate delivery times, and address concerns professionally.

• Coordination

  : Liaise with kitchen for preparation and F&B team for timely delivery, ensuring all aspects are handled.

• Menu Expertise

  : Know all menus, specials, and beverage lists by heart.

• Cash Handling

  : Process payments, prepare checks, and balance cash according to hotel policy.

• Follow-up

  : Monitor order status, coordinate tray pickup after meals, and maintain cleanliness of work areas.

• Adherence

  : Follow hotel policies, safety procedures, grooming standards, and attend training.

Preferred candidate profile

Essential Skills:

• Excellent communication & interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong customer service orientation.
• Attention to detail.
• Basic POS system knowledge.