Room Service Order Taker F&B

0 - 2 years

1 - 3 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Room Service Order Taker is responsible for receiving, accurately inputting, and coordinating all guest orders for in-room dining. This role ensures prompt communication between the guest, the kitchen, and the service staff to deliver an exceptional and seamless private dining experience.

Responsibilities

  • Order Management:

    Answer all incoming calls promptly, clearly take and repeat guest orders, accurately input them into the

    Point of Sale (POS) system

    , and notify the kitchen immediately.
  • Product Knowledge:

    Maintain

    expert knowledge

    of all menu items, preparation times, ingredients, daily specials, and beverage selections to answer guest queries and make professional

    upselling recommendations

    .
  • Billing & Coordination:

    Prepare accurate guest checks and service slips. Coordinate closely with F&B Service and Cashiers for tray setup, delivery timing, and final billing.
  • Guest Service:

    Address all guest inquiries, special requests (e.g., allergies, dietary needs), and minor concerns with courtesy and efficiency.
  • Reporting:

    Maintain detailed records of orders, guest feedback, and amenity requests. Report any potential delays or service issues to the F&B Supervisor immediately.
  • System Integrity:

    Ensure all rates, discounts, and order details are accurately entered into the POS system to maintain correct

    revenue tracking

    .

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