Room Service Order Taker is responsible for receiving, accurately inputting, and coordinating all guest orders for in-room dining. This role ensures prompt communication between the guest, the kitchen, and the service staff to deliver an exceptional and seamless private dining experience.

Responsibilities

Order Management:
Answer all incoming calls promptly, clearly take and repeat guest orders, accurately input them into the
Point of Sale (POS) system
, and notify the kitchen immediately.
Product Knowledge:
Maintain
expert knowledge
of all menu items, preparation times, ingredients, daily specials, and beverage selections to answer guest queries and make professional
upselling recommendations
.
Billing & Coordination:
Prepare accurate guest checks and service slips. Coordinate closely with F&B Service and Cashiers for tray setup, delivery timing, and final billing.
Guest Service:
Address all guest inquiries, special requests (e.g., allergies, dietary needs), and minor concerns with courtesy and efficiency.
Reporting:
Maintain detailed records of orders, guest feedback, and amenity requests. Report any potential delays or service issues to the F&B Supervisor immediately.
System Integrity:
Ensure all rates, discounts, and order details are accurately entered into the POS system to maintain correct
revenue tracking
.

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