12 Guest Communication Jobs

Room Service Order Taker is responsible for receiving, accurately inputting, and coordinating all guest orders for in-room dining. This role ensures prompt communication between the guest, the kitchen, and the service staff to deliver an exceptional and seamless private dining experience. Responsibilities Order Management: Answer all incoming calls promptly, clearly take and repeat guest orders, accurately input them into the Point of Sale (POS) system , and notify the kitchen immediately. Product Knowledge: Maintain expert knowledge of all menu items, preparation times, ingredients, daily specials, and beverage selections to answer guest queries and make professional upselling recommendatio...

To manage all complex reservation processes, strategically maximize hotel revenue and occupancy, and serve as a key resource for rate and availability information, ensuring best-in-class guest service. Responsibilities Revenue Optimization: Proactively manage daily inventory and effectively execute upselling strategies to maximize the Average Daily Rate (ADR) and achieve revenue goals. Booking Efficiency: Process all individual and group bookings ( PMS input ) accurately, handling complex modifications, cancellations, and special billing arrangements efficiently. Rate Expertise: Maintain expert, current knowledge of all rates, packages, and promotions , and apply correct selling restrictions...

Role & responsibilities Make inbound and outbound calls for tour package sales, hotel bookings, and room package inquiries . Explain tour packages, pricing, inclusions, and benefits clearly to potential customers. Convert leads into confirmed bookings through effective communication and sales persuasion. Maintain detailed call logs, lead lists, and follow-up schedules. Track daily conversions and ensure timely follow-ups with all potential leads. Handle customer queries professionally and provide accurate information. Prepare customized travel itineraries , holiday packages, and quotations based on client requirements. Coordinate with the operations and reservations team to ensure smooth boo...

Role Overview: As an Assistant Operations Manager at The StayCationer, you will play a vital role in overseeing daily operations at our vacation home rentals in Dehradun. Your responsibilities will include coordinating with cleaning and maintenance staff, managing guest communications, ensuring customer satisfaction, handling emergencies, and implementing operational improvements. Your presence on-site will be crucial for the smooth functioning of our operations. Key Responsibilities: - Oversee daily operations at vacation home rentals - Coordinate with cleaning and maintenance staff - Manage guest communications - Ensure customer satisfaction - Handle emergencies effectively - Implement ope...

As an Assistant Sales Manager, your primary responsibilities include assisting the Senior Sales Manager/Sales Manager in establishing sales plans and budgets to align with the company's and the hotel's goals. You will also be responsible for maintaining and upgrading communication networks to ensure a competitive advantage in information and sales leads. Conducting market analysis, devising strategies for generating new business, and providing timely sales reports are essential duties. Additionally, achieving budgeted room night quotas and average rates as outlined in the yearly business plan is crucial. You may also be assigned other duties by the Director of Sales & Marketing, Director of ...

As a Reservation Executive for the night shift at our resort, your role will involve managing reservations, communicating with guests, handling OTA platforms, and contributing to sales and revenue management. **Key Responsibilities:** - Handle reservation inquiries via phone, email, and online platforms with accuracy and efficiency. - Maintain knowledge of room availability, rates, and resort amenities. - Coordinate with various departments to fulfill guest requests and preferences. - Provide personalized assistance to guests, offer recommendations, and resolve inquiries promptly. - Manage relationships with OTAs and third-party booking platforms. - Analyze booking trends and competitor pric...

As a Receptionist at our workplace in Pollachi, you will be responsible for handling calls, check-ins, and check-outs efficiently. You will also be tasked with managing reservation inquiries, maintaining relationships with travel agents and customers, and ensuring accurate information in the reservation system. Your role will involve liaising with hotel teams to meet guest requirements, providing professional service on all guest communication channels, and actively promoting hotel facilities and promotions with an up-selling approach. Previous experience in hotel/group reservations and a sound knowledge of reservation systems will be advantageous. Excellent written and verbal communication ...

Ensure that the staff is working together as a cohesive team by inspecting grooming and attire to rectify any deficiencies. Communicate effectively with guests, fellow employees, or different departments to ensure guest needs are met. Respond to and endeavor to fulfill any special banquet event arrangements. Take charge of setting up the banquet area/room, ensuring it is clean and equipped with the proper furniture and equipment. Ensure table set-ups are clean, neat, and meet group requirements and company standards, resolving any issues promptly. Keep track of essential information by documenting it in the appropriate department logbook. Support management in various aspects including hirin...

The StayCationer is a well-established vacation home rental company founded in 2018. We have a proven track record of providing comprehensive services to homeowners in the vacation rental sector. Our services range from listing optimization, guest communication, meticulous cleaning, to 24/7 maintenance support. Our primary goal is to maximize rental income, minimize homeowner workload, ensure guest satisfaction, and maintain property upkeep. We are currently seeking an Assistant Operations Manager for a full-time on-site position based in Dehradun. The Assistant Operations Manager will be responsible for overseeing daily operations, coordinating with cleaning and maintenance staff, and manag...

The job involves supporting ILIF Hotels" multi-property booking system as a reservation & operations intern. Your responsibilities will include managing incoming calls to ensure prompt guest communication, responding to booking queries via phone and email, maintaining reservation records, coordinating with on-ground teams for seamless guest experiences, and achieving targets by ensuring timely responses and zero missed calls. ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties. The properties range from upscale to economy and are strategically located near sightseeing places. The chain maintai...

Responsibilities: * Develop strategic sales plans * Manage customer relationships * Lead B2B sales efforts * Maximize revenue growth * Collaborate with marketing team on campaigns Free meal Cafeteria Employee state insurance Leave encashment Provident fund Job/soft skill training Maternity leaves

Serve food courses and alcoholic beverages to guests according to service standards. Set tables based on the type of event and established standards. Answer guest questions regarding menu selections and communicate special requests or dietary needs to the kitchen. Communicate with kitchen staff regarding order status, meal requirements, and product availability. Record guest orders accurately using the MICROS POS system. Check in with guests to ensure satisfaction with each course and beverage served. Maintain cleanliness and organization of work areas, including china, glassware, and utensils throughout the shift. Complete closing duties such as restocking items and securing the work area. ...