6 Guest Communication Jobs

As a Receptionist at our workplace in Pollachi, you will be responsible for handling calls, check-ins, and check-outs efficiently. You will also be tasked with managing reservation inquiries, maintaining relationships with travel agents and customers, and ensuring accurate information in the reservation system. Your role will involve liaising with hotel teams to meet guest requirements, providing professional service on all guest communication channels, and actively promoting hotel facilities and promotions with an up-selling approach. Previous experience in hotel/group reservations and a sound knowledge of reservation systems will be advantageous. Excellent written and verbal communication skills in English, the ability to multitask, and work under pressure are essential for this role. **Key Responsibilities:** - Handle calls, check-ins, and check-outs - Manage reservation inquiries and maintain accurate information in the system - Liaise with hotel teams to meet guest requirements - Promote hotel facilities and promotions with an up-selling approach - Update reservations reports and system with accurate information **Qualifications Required:** - Diploma preferred - 0 to 1 year of experience - Previous experience as a receptionist for 3 years preferred You will be working full-time at our workplace in Pollachi, with food provided as a benefit. The expected start date for this position is 23/08/2025.,

Ensure that the staff is working together as a cohesive team by inspecting grooming and attire to rectify any deficiencies. Communicate effectively with guests, fellow employees, or different departments to ensure guest needs are met. Respond to and endeavor to fulfill any special banquet event arrangements. Take charge of setting up the banquet area/room, ensuring it is clean and equipped with the proper furniture and equipment. Ensure table set-ups are clean, neat, and meet group requirements and company standards, resolving any issues promptly. Keep track of essential information by documenting it in the appropriate department logbook. Support management in various aspects including hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees. Foster positive working relationships with team members, aiding them in achieving common goals. Adhere to company policies and safety procedures, reporting any accidents, injuries, or unsafe conditions to the manager. Complete safety training and certifications. Maintain a clean and professional appearance, safeguard confidential information, and protect company assets. Greet and assist guests according to company standards, catering to their service needs, and showing genuine appreciation. Communicate clearly and professionally with others and handle phone calls with appropriate etiquette. Ensure quality standards are met consistently. Verify information accurately across various formats. Be physically capable of standing, sitting, walking for extended periods, lifting, carrying, and moving objects of varying weights. Perform tasks as requested in a reasonable manner. Minimum Qualifications: - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: At least 1 year of relevant work experience. - Supervisory Experience: At least 1 year of supervisory experience. - License or Certification: None required. Marriott International is an equal opportunity employer, dedicated to hiring a diverse workforce and nurturing an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law. Join the team at Four Points by Sheraton, where timeless classics blend with modern details, business meets pleasure, and global travelers can experience local traditions. Embrace the united community at Four Points by Sheraton, where everyone is valued, supported, and every hotel holds significance. If you are passionate about creating a friendly, genuine, and approachable environment for guests, this is the place for you. Become a part of the Marriott International family and experience opportunities to excel, belong to a global team, and realize your full potential.,

The StayCationer is a well-established vacation home rental company founded in 2018. We have a proven track record of providing comprehensive services to homeowners in the vacation rental sector. Our services range from listing optimization, guest communication, meticulous cleaning, to 24/7 maintenance support. Our primary goal is to maximize rental income, minimize homeowner workload, ensure guest satisfaction, and maintain property upkeep. We are currently seeking an Assistant Operations Manager for a full-time on-site position based in Dehradun. The Assistant Operations Manager will be responsible for overseeing daily operations, coordinating with cleaning and maintenance staff, and managing guest communications. Key responsibilities include ensuring customer satisfaction, handling emergencies, and implementing operational improvements. We are specifically looking for candidates located in Dehradun or nearby areas. The ideal candidate should possess operational management and coordination skills, excellent guest communication and customer service skills, be a graduate, and demonstrate a strong ability to work effectively on-site in Dehradun. Additionally, candidates must be young talents, know how to drive a two-wheeler, and having experience in the vacation rental industry would be a definite advantage.,

The job involves supporting ILIF Hotels" multi-property booking system as a reservation & operations intern. Your responsibilities will include managing incoming calls to ensure prompt guest communication, responding to booking queries via phone and email, maintaining reservation records, coordinating with on-ground teams for seamless guest experiences, and achieving targets by ensuring timely responses and zero missed calls. ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties. The properties range from upscale to economy and are strategically located near sightseeing places. The chain maintains quality standards by offering amenities such as a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.,

Responsibilities: * Develop strategic sales plans * Manage customer relationships * Lead B2B sales efforts * Maximize revenue growth * Collaborate with marketing team on campaigns Free meal Cafeteria Employee state insurance Leave encashment Provident fund Job/soft skill training Maternity leaves

Serve food courses and alcoholic beverages to guests according to service standards. Set tables based on the type of event and established standards. Answer guest questions regarding menu selections and communicate special requests or dietary needs to the kitchen. Communicate with kitchen staff regarding order status, meal requirements, and product availability. Record guest orders accurately using the MICROS POS system. Check in with guests to ensure satisfaction with each course and beverage served. Maintain cleanliness and organization of work areas, including china, glassware, and utensils throughout the shift. Complete closing duties such as restocking items and securing the work area. Present accurate checks to guests and process payments efficiently. Adhere to company safety and security policies, reporting any unsafe conditions promptly. Maintain a professional appearance and uphold confidentiality of proprietary information. Greet guests warmly, anticipate their needs, assist guests with disabilities, and express genuine appreciation. Use clear and professional communication with guests and team members. Support teamwork and foster positive working relationships. Comply with quality standards and operational guidelines. Perform physical tasks including standing, walking, lifting up to 25 pounds independently, and assisting with heavier loads. Navigate various surfaces safely and use fine motor skills for handling objects of different sizes. Perform other duties as assigned by supervisors.