Robotics Solutions Engineer

Robotic Process Automation Solution Engineer

Be part of the dynamic Global Operations Digital Transformation team and report to the Head of Robotics. This unit integrates cloud/automation solutions, manages learning curves, and ensures operational readiness. This role involves continuous communication with regional Business Units to improve processes, working within a global, cross Line of Business team.

What you do

Key responsibilities include:

• Pre-Development:
  • Support the business unit in identifying suitable processes which can be automated
  • Work with the regional end-2-end teams to validate appropriateness for automation
  • Facilitate workshops and requirements clarification meetings
  • Ensure right level of detail is available for the process for automation
  • Actively support business units in identifying value and benefit of the initiative (ROI)
  • Identify potential delivery risks and devise strategies for mitigation

• Development:
  • Lead the programming processes using RPA tools to develop the automation
  • Ensures project deliverables and implementation meet technical requirements
  • Test the outputs of the automation
  • Provide ongoing status report on progress of the initiatives
  • Assist the business with the development of user acceptance tests and verification of issues
  • Facilitate the Q&A process to ensure that the solution delivered will meet business needs and expectations
  • Assist with the delivery of training material and process or procedure documentation

• Maintenance & Monitoring:
  • Monitor and control the RPA processes to ensure ongoing operation
  • Quickly respond to errors and issues, analysing for root cause and activating process for rectification
  • Regularly report on regional resource utilization and availability, performance status of RPA solution, pipeline opportunities and potentials risks & blockers for RPA solution rollouts
  • Support regional incident and bug management, aligning with the RPA Service & Demand Manager as needed

• Framework:
  • Actively contribute towards the development for a global RPA framework with specific adjustments to the respective region
  • Develop jointly with the global team library of scalable automation solutions to be extended across regions
  • Exchange knowledge and expertise within regional and global network to improve and standardize RPA development

• Relationship Management:
  • Build strong relationships through engagement with the regional lines of business (customers), colleagues, project managers and other key stakeholders across all stages of the project
  • Work collaboratively with all stakeholders to facilitate and positively influence solution development and operational support
  • Actively co-ordinate working relationships with all stakeholders to ensure that all initiative deliverables are within scope and of quality and estimated cost
  • Proactively engage with global RPA peers during the solution design process to ensure that practical, achievable and cost effective solution options are being presented to the business
  • Collaborate with project owners and sponsors for sign-off of requirements, UAT plans and scripts and other business related documents

• Account for necessary reviews and approval meetings, facilitating both alignments with the end-to-end process improvement team on RPA solution requirements (changes) and approval meetings before Go-Live of a RPA solution.

What you bring

• Bachelordegree in business management, communication technology or any other relevant field; Masterdegree preferred
• 5+ years of experience in RPA development, delivery and lifecycle management with an interest to further develop in this area, coding skills in other languages (e.g. JAVA, SQL) is a plus
• Advanced skills in IT design and development principles as well as ability to detail requirements and develop process maps
• Established track record in working with market leading Automation platforms preferred (e.g., UiPath, Blue Prism, Automation Anywhere)
• Knowledge of project management, business process modelling and associated tools desirable
• Exposure to Insurance, assistance, healthcare and travel industry advantageous
• Very strong execution skills, ability to translate business requirements in technical solutions, and to think outside of the box and apply practical learnings in order to rectify issues or anticipated problems
• Demonstrated ability to drive complex projects/requests, multi-task and prioritize with strong attention to details
• Proven ability to lead initiatives and drive delivery
• Knowledge on testing tools, good understanding of testing requirements
• High problem solution competencies and analytical mindset
• Ability to communicate and influence relationships on all levels, to adapt and tailor communications to appropriate (non-tech) audiences
• Collaborative team player, positively contributing to creating more value together. Cultural sensitivity to fit into a multinational setup
• Strong presentation skills

What we offer

73795 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
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