RM - Phone Banking

Essential Services : Role & Location fungibility

One Bank, One Team

About the role

Relationship Manager - Phone Banking,

To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank.

Key Responsibilities

Query Resolution:

Customised Solution Offering:

Behold our values:

Providing 360-degree banking:

Adherence to compliance:

Qualifications & Skills

Educational Qualification:

Communication skills:

Customer service:

Synergize with Team:

Be Proactive:

About the Business group

ICICI Bank Phone Banking Services Group helps customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design the service architecture to enable the customer journey and relay customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio.