RL - SBB:Sales Manager - Working Capital

About Retail Lending

The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank

About the Role

Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction

Key Skills

1. CommunicationExcellent verbal and written communications skills for interacting with team members and customers

Sales and negotiationStrong negotiation skills to close deals and meet targetsCustomer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectivelyProblem Solving: Identifying issues and developing effective solutions to overcame obstaclesEnsure achievement of the Top line Business Targets by sourcing business through channel teams Building and nurturing relationships with the bank branches and by cross-selling other products

Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etcResponsible for launching new products in marketEnsure key customer satisfaction through customer service of the highest qualityHandle all end to end activities related to the product ie from Login to DisbursementLiaise with various departments within the system (Credit/Operations etc) to ensure smooth process flowsResponsible for acquisition of channel partners for sourcing products - ConnectorsImprove relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clientsPrevent/ minimize the fraudulent/risky proposals entry into the systemProvide timely feedback to central team for improvements in product features and processesConduct training on selling/productCreate a performance oriented environment through effective team management, leading to high employee motivation and productivityQualificationsGraduation/ Post-Graduation from a recognized instituteRole ProficienciesGood communication (both verbal and written) skill in both English and the local languageExcellent lead generation and conversion skillHigh sales orientation to meet the sales targets consistentlyAbility to manage complex client situationsAbility to coach and mentor othersAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environment