RIMS Operations Lead

Years of exp: 12-18 Years

Skills: "Regulatory Operations Specialist, Application Support , Data Operations, RIMS, RIMS management, Veeva RIM ,Project Management, People Management, Strong Communication skills.

Description

Knowledge of Veeva RIMS is an added advantage.

Primary Responsibilities:

- Setup execution and governance process for overall RIM solutions support and RIMS Data management related requests

- Provide recommendations for strategic projects and assess impact of same on operations and enable the documentation (SOP’s, Work instructions etc) based on same

- Manage the Metrics as requested by customer and those necessary for healthy operations and analysis

- Manage the execution with regular monitoring and handling customer escalations associated with the requests

- Team performance, utilization and skill monitoring and take actions to optimize same

- Review and confirm process updates/changes and ensure sponsor is in agreement to same.

- Enable and manage daily, weekly, monthly and adhoc reports

- Resolve complex functional situation by appropriate interaction and discussion with stakeholders

- Enable and manage sub-team specific synchronization and optimized collaborative actions

Secondary Responsibilities:

- Support sponsor in strategic discussions and decisions

- Enable team upskilling

- Establish and manage backup lead

- Team grooming

Interactions (With different internal teams/stakeholders/clients/etc.):

- Internal teams like other function leads, security, Infrastructure, Technology, Compliance, HR etc as per need

- Organization leadership meetings