Revenue Operations Analyst

As a Global Partner Program Specialist at Snowflake on a fixed-term contract for 12 months, you will be pivotal in ensuring the success of partners within the Snowflake Partner Network (SPN). Your role involves guiding partners through onboarding, enablement, and program readiness to help them fully leverage their partnership with Snowflake. You will serve as the primary point of contact for partners, offering structured support, troubleshooting assistance, and facilitating access to Snowflake resources. Effective communication, exceptional customer service, and adept time management skills are essential for delivering outstanding partner experiences at scale. In this role at Snowflake, you will drive partner onboarding and engagement to guarantee a smooth and positive experience. You will communicate program requirements, best practices, and available resources through both written and verbal means. Additionally, you will lead partners through SPN programs and associated tiers, providing onboarding and enablement support using both prepared content and your consultative approach. Ensuring the successful execution of all SPN program aspects, including documentation and internal coordination, will be a key responsibility. Handling escalations, coordinating with internal teams for prompt resolutions, managing numerous partner engagements, and maintaining accurate progress tracking are also part of your role. Collaboration with cross-functional teams to enhance program success, guiding partners towards program milestones, offering tailored guidance based on partner goals, and identifying/reporting gaps in partner experiences are integral to your responsibilities. To excel in this role, you should possess at least 12 years of relevant experience in Partner Programs, Partner/Customer Support, Partner/Sales Operations, Project Management, Customer Success, Sales, or Training/Enablement. Experience in customer- or partner-facing roles, managing a high volume of strategic engagements, strong organizational skills, effective communication abilities, and proficiency in English are required. Preferred qualifications include additional language skills like Japanese or Mandarin, exposure to channel or partner programs, and familiarity with working in a fast-paced global tech-driven environment. Joining the Snowflake team offers you the opportunity to be part of a rapidly scaling partner program team, collaborating with innovative technology partners worldwide. Your contributions will help partners thrive within the Snowflake ecosystem while honing your skills in a dynamic environment. Your work will directly impact the growth and success of the partner network. Snowflake is seeking individuals who share its values, challenge conventional thinking, drive innovation, and are eager to contribute to both their own and Snowflake's future growth and success. For positions in the United States, please refer to the Snowflake Careers Site for detailed information on salary and benefits.,