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Revenue Associate SSO

Revenue Associate SSO

2070 Health

3 - 8 years

4 - 8 Lacs

mumbai

Posted:6 days ago| Platform:

Apply

Skills Required

housekeeping hospitality pharmacy billing healthcare oncology customer service ms office counselling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About SSO (Specialty Surgical Oncology)

Specialty Surgical Oncology (SSO) is one of India s leading cancer surgery networks, founded by Dr. Sanket Mehta, a pioneer in advanced onco-surgical techniques. The group brings together top specialists across breast, gastrointestinal, uro-oncology, gynec-oncology, thoracic, head & neck, and robotic surgery, delivering world-class outcomes at accessible costs. Backed by 2070 Health (Everhope), SSO operates a growing network of centres across Mumbai, Ahmedabad, Nagpur, Belgaum, and other cities, focused on building India s first organ-specific chain of cancer excellence centres. The team blends deep clinical expertise with technology, patient empathy, and operational excellence to make high-quality cancer care available to every patient.

Location:

Ghatkopar and Thane

Department: Revenue

Reports to: HOD

Role Sum y

The Revenue Associate plays a mission-critical, dual-focused role. The pri y responsibility is to convert clinically recommended admissions/surgeries into confirmed inpatient (IPD) cases and support the hospital s revenue man .

Equally important is to ensure that every patient and attendant experiences a compassionate, seamless, and professional journey from the first counselling interaction to discharge. This role acts as the bridge between clinical intent and patient ision-making, combining strong sales competency with deep empathy and operational coordination.

KEY RESPONSIBILITIES

A. Sales & Conversion Responsibilities (Revenue Man )

OPD-to-IPD Conversion : Engage with every patient receiving an admission or surgery recommendation and secure immediate financial closure/commitment.

Financial Counselling : Present Provisional Estimates clearly and empathetically explaining inclusions, exclusions, expected expenses, and SSO s value proposition.

TPA/Insurance Coordination : Parallelly initiate financial clearance with the TPA/Insurance Desk while counselling the patient to reduce admission delays.

Objection Handling : Address concerns on cost, necessity of treatment, and second opinions by actively coordinating with Consultant Assistants.

Data Capture : Accurately up all interactions, conversion status, objections, and ision reasons in CRM/assigned sheets.

Google Review Collection : Encourage and assist patients in sharing reviews; gather feedback as part of internal experience metrics

B. Admission & Service Delivery (End-to-End Journey)

Admission Coordination : Ensure smooth onboarding and meet target Admission TAT by collaborating with
billing, nursing, and floor teams.

I n-Stay Patient Support : Act as the Single Point of Contact (SPOC) for all non-clinical requirements. Conduct twice-daily rounds with Floor Managers to proactively identify issues in food, housekeeping, communication, or delays.

Surgery Coordination: Educate and guide patients regarding pre-operative requirements, consent, timelines, and expectations along with Nursing.

Discharge Management : Coordinate with billing, pharmacy, and nursing to achieve target Discharge TAT.

Post-Discharge Follow-Up: Conduct mandatory follow-up within 48 hours for comfort check, compliance, and isfaction.

Review / Feedback Collection: Assist in collecting Google reviews and internal feedback in collaboration with Floor Managers on the day prior to discharge.

Education

Bachelor s degree in any field
Preferred: Hospitality, Hospital Administration, or related disciplines

Experience

Minimum 3+ years in Sales, Patient Relations, Counselling, or Customer Service
Experience in hospitals / diagnostics / healthcare settings is strongly preferred

Core Skills

Strong ability to deliver sales targets and confidently conduct financial discussions
High Emotional Intelligence (EQ) and empathy particularly crucial for oncology patients
Proficiency in HIS/EMR systems and MS Office
Excellent negotiation, persuasion, rapport-building, and conflict-resolution skills

Languages Required:

English (Fluent)
Hindi (Fluent)
athi (Strong)
Gujarati (Highly Preferred - local demographic relevance)

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