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Retention Specialist US Process

Retention Specialist US Process

Lytegen

3 years

5 - 8 Lacs

kharar punjab india

Posted:6 days ago| Platform:

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Skills Required

retention communication pipeline react management zones

Work Mode

On-site

Job Type

Full Time

Job Description

Why This Role Exists

Customers hesitate. Projects stall. Pipelines die without ownership.This role exists to

retain customers, move live projects forward, and prevent fallout

across the entire post-sale lifecycle. You will function as the

project owner for assigned customer accounts

, responsible for execution, communication, and forward momentum.

What You Will Own

You are accountable for assigned customer projects end-to-end.Your responsibilities include:

Managing customer projects through defined pipeline stages
Acting as the primary point of contact for customers once friction appears
Driving next steps, approvals, and decisions to keep projects moving
Handling objections, delays, and cancellation risks directly
Coordinating with sales, operations, and external partners
Enforcing timelines and commitments across all stakeholders
Escalating issues with context and proposed resolution
Maintaining accurate project and pipeline status

If a project stalls or cancels, you are expected to know

exactly why

This Is a Customer-Facing Project Ownership Role

Daily outbound calls are required.You will:

Run customer conversations with authority and professionalism
Manage multiple live projects simultaneously
Control timelines rather than react to delays
Navigate uncomfortable conversations without losing composure

This is

project management through execution

, not documentation.

Requirements

Non-Negotiable Experience

Do not apply if you do not meet these.

3+ years in customer retention, account management, customer success, or sales operations
Direct experience owning customer accounts or post-sale pipelines
Strong English communication with confident call presence
Experience working with US or international customers
Comfortable managing multiple projects at once
Willingness to work US time zones

Benefits

Competitive SalaryGrowth Oppurtunities

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