Retention Executive

About Furlenco

Furlenco is a different furniture company. We enable the urban Indian to live better today in

their homes, by giving them award-winning furniture and home decor with a basket of access

to rent, buy, sell and buy back.

All of our furniture is designed in-house by experts. We dont just give furniture. We provide

decor, accessories and appliances as well. We have launched our first ever offline stores so

that one can furnish their entire home, room or corner without traversing multiple stores or

websites !

Check out our People website to see what its like to work here at Furlenco !

Position Overview:

We are seeking a talented and motivated Retention Sales Specialist to join our team. The

primary responsibility of this role is to engage with existing customers, understand their

needs, and develop strategies to retain their business. The Retention Sales Specialist will

leverage strong communication skills, persuasive techniques, and a deep understanding of our

products/services to effectively renew subscriptions, upsell additional offerings, and increase

customer revenue and loyalty.

Key Responsibilities:

1. Proactively engage with existing customers through various channels including phone calls,

emails, and virtual meetings to understand their needs and address any concerns.

2. Develop and maintain strong relationships with customers, serving as their primary point of

contact for all retention-related inquiries.

3. Collaborate with cross-functional teams including customer support, product development,

and marketing to ensure customer satisfaction and identify opportunities for retaining and

upselling.

4. Utilize CRM systems and other sales tools to track customer interactions, forecast retention

rates, and monitor progress towards sales targets.

5. Identify and address customer objections, demonstrating the value proposition of our

products/services and overcoming barriers to renewal.

6. Prepare and present compelling proposals, contracts, and pricing options tailored to each

customers specific needs and budget.

7. Stay informed about our offerings, industry trends, competitor offerings, and market

dynamics to effectively position our products/services and maintain a competitive edge.

8. Continuously seek feedback from customers to identify areas for improvement and drive

initiatives to enhance the overall customer experience.

Qualifications:

- Bachelors degree in Business Administration, Marketing, or related field (preferred).

- Proven track record of success in sales, retention, or account management roles, preferably

in a B2C environment.

- Strong interpersonal and communication skills, with the ability to build rapport and

influence decision-making at all levels of an organization.

- Results-oriented mindset with a passion for exceeding sales targets and driving business

growth.

- Ability to work independently as well as collaboratively in a fast-paced, dynamic

environment.

- Proficiency in Microsoft Office Suite.

- A customer-centric approach with a genuine desire to understand and address the needs of

our customers.

- Excellent organizational skills and attention to detail, with the ability to manage multiple

priorities simultaneously.

Join us at Furlenco and become an integral part of our dedicated team, where your

contributions will be valued and rewarded. If you are passionate about sales, customer

retention, and making a positive impact, we want to hear from you!

Perks include

• Industry competitive salary packages with benefits
• Exposure working with some of the best minds in the industry.
• A positive work atmosphere that encourages collaboration and holistic development
• We provide a comprehensive insurance cover for you and your family.