Retail Site Support Lead (Contract role)

Retail Site Support Lead

Contract role

Hybrid/Remote

To apply

Please share the below to gayathri@steam-a.com and preeti@steam-a.com preeti@steam-a.com

1.     Phone number:

2.     Email id:

3.     Location:

4.     Total number of years of experience:

5.     Number of years of relevant IT SM experience in retail site(fuel) support operations?

6.     Number of years of software and hardware support

7.  Number of years of Tech leadership experience in Retail Site Support and Payment Service Management 

8.     What is your notice period/availability (Please specify days/weeks/months)?

9.     Are you serving your notice period right now?

10. Do you have any offers in hand, if yes - what is the date of joining?

11. Current CTC:

12. Expected CTC:

13. There will be 3 rounds of interviews. Each round will be a combination of technical + behavioural + situational. Please acknowledge that you are OK with this.

14. Based on the progress of the interviews we may request you to share your latest pay slips and UAN report. Please acknowledge that you are OK with this.

15. Potential candidates’ may be requested to visit one of the Indian local offices for ID checks. Please acknowledge that you are ok with this.

16. Our salary structure consists of Basic, HRA and Special allowance and TDS deduction based on income in the financial year. Please acknowledge that you are OK with this.

17. Anything else you’d like to share that will help us with your application?

18. Updated CV

Overview

The Programme has been set up to help deliver Retail Site Support and Payment Service Management services. To achieve this, the program will

• Manage all changes across clients’ sites in scope agreed with customer,
• Ensure SME knowledge is applied to deliver retail and site support projects successfully
• Involved in successfully delivering associated supporting workstreams focused on Retail site support and payment service management project, and
• Manage operations across client sites in scope agreed with customer. 

Scope of Delivery

Project Objectives

Provide software and hardware support oversight and provide technical leadership in key products focused on Retail Site Support and Payment Service Management 

Scope

 The scope of the work is to deliver the following: 

• Provide day-to-day management which includes oversite and ensuring the quality of deliverables  
• Provide capabilities to manage delivery of systems involved with systems used at clients’ retail sites  
• Provide capabilities for execution of Retail site support and payment service management projects 
• Provide capabilities to develop comprehensive project plans, schedules and milestones using appropriate tools to provide visibility and achieve business outcomes. 
• Provide capabilities to develop and deliver appropriate project documentation and reporting, e.g.: progress reports, proposals, requirements documentation, and presentations. 
• Provide capabilities to deliver technical changes across the client landscape where needed 
• Provide capabilities to author, maintain, and govern agreed documentation across Retail site support and payment service management projects. 
• Provide operational support and SME capability in the retail site and payment environments within the ITIL framework 

Role Requirements

Retail Site Support Lead

• Responsible for incident and problem management across the retail site space 
• Relationship lead in the UK dealer space (dealers and regional managers) to ensure they have the IT support they require 
• Interface with DN for service delivery 
• Project Managing small initiatives and providing support required 
• Providing key services within an ITIL framework 
• Scope of service is Europe 

Thank you