Retail Pharmacist

Key Responsibilities Financial Performance and Sales • Achieve daily sales, private label, BigBasket, generics, and high-margin category targets. • Drive diagnostics target achievement. • Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users. • Review the commitment register and ensure timely customer deliveries. Omnichannel Order Management • Ensure 0% pushback on all omnichannel orders. • Maintain 100% TAT compliance in processing omnichannel orders. Customer Service and Experience • Greet all customers with folded hands. • Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15–20 mins). • Build healthy relationships through professional service and behavior. • Home deliveries as per the business and customer service protocols, based on business requirements’. Inventory Management and Accuracy • Inward inventory daily with 100% accuracy. • Ensure correct putaway as per SKU-location mapping. • Conduct daily pullouts of expired, near-expiry, and non-moving items. • Enter all bounced items into the system. • Conduct daily physical SKU audits. Compliance and Banking • Maintain duplicate invoices and cold chain temperature records as per SOP. • Regularize manual bills in the system. • Manage sales returns with email approvals. • Prepare DSR and cash ledger during shift handover; validate during takeover. • Respond to all emails received at the store pharmacy preferably in the same shift. Store Hygiene & Visual Merchandising • Maintain store cleanliness via housekeeping staff. • Clean racks and shelves daily and arrange items per VM SOP. • Place appropriate discount tags and ensure monetized brands are correctly displayed. Marketing and Promotional Activities • Set up in-store marketing collaterals and standees as per guidelines. • Actively participate in camps and door-to-door activities. • Inform customers about ongoing offers, home delivery, and diagnostics services.