Retail Operations Manager (Fastrack)

Job Requirements

Job Title: Retail Operation Manager (Fastrack)

Company Name: Titan

Job Type: RP (Regular/Permanent)

Job Category: Retail Sales

Department: Retailing-Watches

Location: Bengaluru, Karnataka, India

Job Details:

To enable sales, stores operations, people management and delivering high quality customer experience.

Process Contributions:

Sales: Sales planning: Business plan formulation:

• Strategy Formulation for BP and 3 years ahead
• Driving Retail Growth, Business through planned LTL and New Stores
• Create excitement and interest with relevant rewards, recognitions and other programs through constant communication and schemes
• Driving Club wise strategy- device approach on Club 75, Newbies and Struggling stores
• Working with Merchandising team for making impactful launches through, premium, non-premium and price gaps in each category
• Placing buys for the channel with Accessories and Eyecare division alongside Merch teams

Sales: Retail operations: SOP management:

• Lead and Review SOPs, Audits, Compliances- commercial and process in the Channel
• Lead and Review the Customer Satisfaction at stores and the service delivered.

Sales: Retail operations: Franchisee engagement:

• Strategizing Franchisee Engagement for feedbacks, growth and driving business
• Category overhaul, best practices sharing and generating visibility and interest in the business.

Sales: Retail operations: Incentive management:

• Ensure the Incentive schemes are in sync with other channels and revenue payout expectation.
• Moderate the payout cap and maximize the reach of incentives while making the model work for performers.

Sales: Retail operations: Training and development:

• Strategize Training plan for the Channel QoQ
• Feedback sessions with Trainers and ABMs on going above and beyond MoM basis priorities

Sales: Retail operations: Scheme management:

• Scheme execution planning- end to end- VM, Merch presence, GWPs reach, training of scheme, Letter dissemination, revised goal setting and quick turnaround of last mile understanding

Sales: Retail operations: Employee engagement:

• Keeping the teams ready for making Fastrack exciting and invested through cascades, spotlights and recognition

Product Engagement- Brand Teams:

• Gearing up for the new launches, VM kits, Glazing's, training, merch and building excitement in the channel2
• Reviewing feedback on launch collection performance, feedback, challenges and high sell thru ranges to feed in back the Product team

Retail Marketing:

• Analyzing buyer shares MoM and sharing actionable with Retail marketing at city level, store level and channel well for capturing increased market share
• Amplifying and building excitement for Marketing initiatives in tandem with cascades, availability and collaboration
• Mandating operational improvisation on tele calling and dormant programs through the teams.

If you are a dynamic and results-driven individual with a passion for retail sales, we would love to hear from you. Join our team at Titan and be a part of our success story.

Work Experience

Education: Graduate/Post Graduate

Relevant Experience: 5-7 years

Behavioral Skills:

• Taking initiatives
• Customer orientation
• People management
• Ambiguity tolerance
• Drive for outputs
• Networking ability
• Influencing/convincing ability
Detail orientation

Knowledge:

• Sales/ retail experience
• Business acumen
• Analytical ability
• Vendor management
• Technology savvy
• Marketing Understanding
• Product Understanding- ability to learn