Job
Description
Company Overview: Mia by Tanishq is a contemporary fine jewellery brand from Titan Company Limited, catering to the modern Indian woman. Our franchise store aims to deliver an exceptional shopping experience, showcasing Mia's unique and versatile designs. We are committed to excellence, customer satisfaction, and fostering a positive work environment. Job Summary: We are seeking a dynamic and results-oriented Retail Store Manager to lead our Mia by Tanishq franchise store. The ideal candidate will be responsible for all aspects of store operations, including driving sales, delivering outstanding customer service, managing and developing the store team, maintaining inventory, and ensuring the store's visual merchandising aligns with brand standards. This role requires a leader with a strong retail background, preferably in jewellery, and proven experience in managing and motivating a team. Key Responsibilities: Sales and Customer Experience: Drive and achieve store sales targets and profitability goals. Ensure an exceptional and personalized customer experience for every client, adhering to Mia by Tanishq's service standards. Build and maintain strong relationships with customers to foster loyalty and repeat business. Handle customer queries, concerns, and feedback professionally and efficiently. Stay updated on product knowledge, current promotions, and industry trends. Sale and Retail Metrics improvement. Driving Golden Harvest Enrolments, New Customer Acquisition, Execution of BTL activities in catchment. Team Leadership and Management: Recruit, train, mentor, and motivate a high-performing store team. Conduct regular performance reviews and provide constructive feedback for team development. Schedule staff effectively to ensure optimal store coverage and customer service. Foster a positive, collaborative, and customer-focused team environment. Ensure all staff adhere to company policies, procedures, and ethical standards. Store Operations: Oversee the day-to-day operations of the store, ensuring smooth functioning. Manage inventory effectively, including ordering, receiving, storage, and regular stocktakes. Minimize stock loss through diligent inventory control and adherence to security protocols. Ensure the store is visually appealing, clean, and well-maintained, adhering to Mia by Tanishq's visual merchandising guidelines. Manage store expenses and budgets effectively. Oversee all point-of-sale (POS) transactions, cash handling, and daily reconciliation. Implement and maintain health and safety standards within the store. Reporting and Communication: Prepare and submit regular reports on sales performance, inventory, customer feedback, and other key metrics to the Franchise Owner. Communicate effectively with the franchisor, head office, and other stakeholders as required. Provide insights and recommendations for improving store performance and customer satisfaction. Qualifications and Experience: Bachelors degree in Business Administration, Retail Management, or a related field is preferred. Proven experience as a Retail Store Manager or Assistant Store Manager. Minimum of 4 years of experience in retail, preferably within the jewellery sector. Candidates with significant experience in other high-value retail (~4 Cr turnover) will also be considered. Demonstrable experience in people management, including hiring, training, performance management, and team motivation is essential. Strong understanding of retail operations, inventory management, and visual merchandising. Proven track record of achieving sales targets and driving profitability. Excellent communication, interpersonal, and customer service skills. Strong leadership and organizational skills with the ability to multitask. Proficiency in MS Office and retail management software/POS systems. Ability to work flexible hours, including weekends and holidays. Fluency in English, Kannada and Hindi Preferred Skills: In-depth knowledge of jewellery products, gemstones, and current market trends. Experience working in a franchise environment. Strong business acumen and analytical skills. Passion for the Mia by Tanishq brand and its values. What We Offer: A competitive salary and performance-based incentives. Opportunity to work with a leading contemporary jewellery brand. A supportive and growth-oriented work environment. Training and development opportunities.
