Retail Branch Banking- Branch Manager ( Western & Harbour Line)

Job Name & PA (Business Unit) : Branch Manager Retail Branch Banking

Job Location-

1. Inorbit Branch- Malad
2. Ramakrishnan Chemburkar Marg, Chembur-Branch
3. Chakala, Andheri East-Branch
4. Devidas Lane, Borivali West-Branch
5. Sector 6, Charkop-Branch
6. Andheri East-2-Branch

Job Responsibilities

• Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
• Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High-Net-Worth customer programs Ensure all components of the branch sales model function as per design Complaints
• Handling Review Branch Operations reports
• Managing teller operations and vault Branch Merchandising & co-ordination with Marketing at product level Review vault register and Key Registers Review Suspense & Dummy accounts
• Ensure compliance with Banking rules,
• Regulations & Procedures Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff Adherence of sales process & Operational Checklist
• Achievement of Incremental Current Account & Saving Account targets Cost to Income Ratio benchmark
• Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance,
• Managed program (Wherever Applicable)
• Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)
• Ensuring HNW Portfolio Management and customer service (Wherever Applicable)
• Ensuring achievement of cross sell Ratio.
• Staff Turnover ,Staff Motivation and morale ,Training - staff is exposed to skill based, product knowledge based and .
• Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)
• Operational knowledge based training • Staff productivity management