Restaurant Captain

F&B Captain – Centro Hotels

Location: Pune, India

About Us: Centro Hotels, part of SARC Hospitality, offers guests unique, thoughtful hospitality experiences with a focus on sustainability and innovation. With operations like Chirp Café, In-Room Dining (IRD), Bloom Event Space, and Outdoor Catering, we are dedicated to delivering exceptional service and memorable experiences. We are seeking a skilled and personable F&B Captain to oversee service within these venues, ensuring that guests receive top-quality service and attention.

Job Overview:

The F&B Captain will be responsible for managing a designated section of Chirp Café, In-Room Dining (IRD), Bloom Events, and Outdoor Catering. They will ensure smooth operations by taking orders, expediting food, overseeing service, and providing an excellent guest experience. The F&B Captain will also assist in delighting guests with personalized touches, resolving issues at their level, and escalating concerns to the Assistant Restaurant Manager or Restaurant Manager when necessary. This role is key to ensuring high guest satisfaction and smooth service delivery.

Key Responsibilities:Guest Service & Order Management:

• Section Oversight: Manage a designated section within Chirp Café or event space, ensuring that guests in this area receive prompt and attentive service.
• Order Taking: Greet guests, take food and beverage orders accurately, and relay them to the kitchen or bar.
• Expediting Service: Coordinate with the kitchen and bar to ensure timely service of food and beverages, expediting orders as necessary.
• Upselling & Suggestions: Provide guests with recommendations on dishes and drinks, upselling where appropriate, and suggesting new or popular items.
• Special Requests: Handle special requests from guests, such as dietary restrictions or customized dishes, ensuring that the kitchen is informed.

Guest Engagement & Experience:

• Delightful Service: Take the lead in creating memorable experiences for guests, including celebrating special occasions like birthdays and anniversaries, and arranging special surprises for children or elderly guests.
• Guest Feedback: Engage with guests to receive feedback on their experience, address concerns, and ensure they leave happy.
• Complaint Resolution: Resolve guest complaints at your level, escalating any unresolved issues to the Assistant Restaurant Manager or Restaurant Manager as necessary.

In-Room Dining (IRD):

• Order Management: Manage in-room dining requests, ensuring orders are delivered promptly and accurately to guest rooms.
• Guest Interaction: Engage with guests when delivering IRD orders, ensuring they have everything they need and providing a high level of personalized service.

Bloom Events & Outdoor Catering:

• Event Support: Assist with food and beverage service during events at Bloom and outdoor catering functions, ensuring seamless coordination with event staff.
• Event Section Management: Oversee your assigned section during events, ensuring smooth service delivery, guest satisfaction, and timely coordination with the kitchen.

Billing & Payment:

• Billing Management: Generate bills for guests, ensuring accuracy, and present them in a timely manner at the end of the meal or event.
• Payment Processing: Handle cash, credit, or digital payments efficiently, and ensure all financial transactions are processed securely.

Team Collaboration & Reporting:

• Collaboration: Work closely with other captains, service staff, and the kitchen team to maintain smooth service and open communication.
• Reporting: Report any major guest feedback, complaints, or operational issues to the Assistant Restaurant Manager or Restaurant Manager.

Qualifications:

• Diploma or degree in Hospitality Management or a related field.
• Proven experience as an F&B Captain, Head Waiter, or in a similar role within a restaurant, hotel, or event space.
• Strong communication and interpersonal skills, with a focus on guest service.
• Ability to multitask and manage a section efficiently during peak hours and busy events.
• Proficiency in managing orders, expediting service, and processing payments.
• Experience with in-room dining services and event catering is a plus.
• Knowledge of food safety, health, and hygiene regulations.
• Flexibility to work evenings, weekends, and holidays based on operational needs.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development within SARC Hospitality.
• A dynamic and supportive work environment.
• Employee discounts on dining and events at Chirp Café, Bloom Event Space, and Centro Hotels.
• The chance to be part of a team that is dedicated to setting new standards in hospitality in India.

Job Type: Full-time

Pay: ₹15,500.00 - ₹21,000.00 per month

Benefits:

• Food provided
• Provident Fund

Experience:

• Restaurant Captain: 1 year (Required)

Location:

• Pune City H.O, Pune, Maharashtra (Required)

Work Location: In person