Restaurant Captain

CAPTAIN - F&B SERVICE

The Restaurant Captain is responsible for supervising restaurant operations, ensuring high-quality service, and maintaining customer satisfaction. This role involves managing staff, coordinating table service, handling guest inquiries, and assisting in daily restaurant activities to enhance the overall dining experience.

Key Responsibilities: Guest Service & Operations:

• Greet guests warmly and escort them to their tables.
• Ensure excellent customer service and guest satisfaction.
• Take food and beverage orders, ensuring accuracy and efficiency.
• Provide menu recommendations and answer guests' queries about dishes, ingredients, and special offers.
• Coordinate with kitchen staff to ensure timely service.
• Handle guest complaints and resolve issues professionally.
• Monitor the cleanliness and ambiance of the restaurant.

Team Supervision & Coordination:

• Supervise service staff and ensure smooth service flow.
• Assign duties and stations to service staff based on operational needs.
• Conduct briefings before shifts to inform the team about special menu items, promotions, and service standards.
• Train and mentor new staff on restaurant protocols and customer service skills.
• Ensure compliance with health and safety regulations.

Skills & Qualifications:

• Previous experience as a Restaurant Captain, Head Waiter, or similar role.
• Strong leadership and communication skills.
• In-depth knowledge of food and beverage service.
• Ability to handle high-pressure situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Proficiency in POS systems and basic computer knowledge.
• Excellent interpersonal skills and a customer-focused attitude.

Education & Experience:

• High school diploma or equivalent (hospitality-related certification is a plus).
• Minimum of 2-3 years of experience in a fine dining or casual dining restaurant.
• Experience in supervising and training staff.

Work Environment & Schedule:

• Flexible work schedule, including weekends and holidays.
• Ability to stand and walk for extended periods.
• Fast-paced restaurant environment requiring multitasking.

Experience:

• Restaurant Captain: 2 years (Preferred)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Work Location: In person