Restaurant Captain

Job Description

Position Summary: The Restaurant Captain plays a key role in leading the front-of-house team to deliver a seamless and exceptional dining experience. This position requires strong interpersonal skills, attention to detail, and the ability to manage service during peak hours while guiding service staff in a hands-on manner. Key Responsibilities: Guest Experience & Service: Welcome and seat guests courteously; oversee table reservations and floor plans. Take orders accurately and relay them efficiently to kitchen and bar staff. Ensure timely service and proper sequence of courses. Check with guests to ensure satisfaction; handle minor complaints diplomatically. Suggest food and beverage pairings; upsell specials and premium items. Team Coordination: Supervise and support waiters, stewards, and bus staff during service. Conduct pre-service briefings, assign sections, and ensure grooming standards. Train new service team members in service etiquette and sequence. Monitor floor operations and step in when needed to maintain service flow. Operational Support: Ensure table settings and presentation meet fine-dining standards. Monitor cleanliness and ambiance of dining area. Coordinate with the kitchen and bar to ensure prompt order delivery. Maintain POS accuracy and ensure billing is error-free. Requirements: 2–4 years of experience in a restaurant or hotel as a senior waiter or captain. Strong knowledge of service etiquette, food & beverage pairing, and restaurant SOPs. Ability to lead by example and work under pressure. Excellent communication, team coordination, and guest service skills. Knowledge of POS systems and billing procedures. Diploma or degree in Hotel Management or Hospitality (preferred). What We Offer: Competitive salary + service charge/incentives Growth opportunities into supervisor or assistant manager roles Positive and structured work environment Training and skill development programs Staff meals and uniforms provided Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Work Location: In person