Restaurant Captain

Key Responsibilities

Guest Service & Experience

• Greet, seat, and interact with guests warmly while maintaining premium hospitality standards.
• Ensure every guest receives prompt, courteous, and personalized service.
• Handle special requests, complaints, and feedback professionally and efficiently.
• Maintain strong product knowledge of food, beverages, ingredients, and allergens.

Operations & Floor Management

• Oversee the smooth functioning of assigned sections during service.
• Coordinate with the kitchen, bar, stewarding, and management teams for seamless operations.
• Monitor table turnover, pacing, and service flow to maintain efficiency.
• Ensure cleanliness, hygiene, mise-en-place, and table setup are always up to standard.

Team Supervision

• Lead a team of waiters, runners, and hostesses in the section.
• Conduct briefings before shifts and ensure all staff are informed about specials, promotions, and important service points.
• Train, guide, and support team members to deliver consistent, high-quality service.

Sales & Upselling

• Recommend food and beverage pairings confidently.
• Promote daily specials, signature dishes, and premium offerings.
• Enhance revenue through suggestive selling and strong menu command.

Compliance & Standards

• Ensure adherence to company SOPs, hygiene standards, and safety protocols.
• Maintain accurate documentation where required (KOTs, bills, reports).
• Follow grooming standards and ensure the team does the same.

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Requirements:

• Minimum 2–3 years of experience in a premium dining restaurant or 5-star hotel.
• Strong communication and leadership skills.
• Excellent knowledge of Indian cuisine and beverages is an added advantage.
• Ability to work under pressure while maintaining high service standards.
• Positive attitude, discipline, and passion for hospitality.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person