Residential Operations Manager

As a Leadership Operations professional at PSIPL, your role will be based in Mumbai and will involve overseeing and managing all operations for residential properties in the Western region. Your focus will be on driving operational excellence in facility management during construction and post-construction phases, ensuring compliance with industry standards, and enhancing customer satisfaction. The ideal candidate for this role should have extensive experience in facilities management, specifically for residential complexes, with a blend of hospitality acumen, customer-centric thinking, and operational excellence. **Key Responsibilities:** - **Operational Management:** - Oversee the daily operations of residential properties across the Western region. - Ensure smooth functioning of services such as housekeeping, maintenance, security, landscaping, and utilities. - Implement standard operating procedures (SOPs) to maintain consistency and efficiency. - **Team Leadership and Development:** - Lead, train, and mentor regional teams, including property managers and on-site staff. - Foster a high-performing team culture focused on accountability and customer satisfaction. - **Customer Service Excellence:** - Act as the point of escalation for resident complaints and ensure prompt resolution. - Regularly engage with Resident Welfare Associations (RWAs) and property owners to address their concerns. - **Budgeting and Financial Management:** - Prepare and manage the regional operational budget, ensuring cost control without compromising quality. - **Compliance and Risk Management:** - Ensure compliance with statutory and regulatory requirements for residential properties. - Conduct regular audits and risk assessments to maintain safety and security standards. - **Vendor and Stakeholder Management:** - Manage relationships with key vendors and service providers to ensure high-quality service. - Coordinate with internal stakeholders, including HR, finance, and corporate teams, for smooth operations. - **Continuous Improvement:** - Identify and implement innovations and best practices to enhance the living experience for residents. - Monitor KPIs and prepare regular performance reports for senior management. At PSIPL, we offer smart, innovative facilities management solutions that aim for cost-effective and sustainable results at our clients" facilities. Our services include technical solutions, soft services solutions, pest management solutions, security management, business support solutions, and specialized services solutions across various sectors. We prioritize quality, trust, and service excellence in all our endeavors, as reflected in our ISO certifications. Our vision is to be the first choice in delivering excellence in integrated solutions and experiences. We uphold values such as continuous improvement, entrepreneurial spirit, respect for people, responsibility, accountability, and teamwork. At PSIPL, we are committed to providing compelling value-based solutions to our clients through a comprehensive services management approach.,