Resident Support Engineer (RSE)

2 - 7 years

3 - 6 Lacs

Posted:None| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Resident Support Engineer (RSE) to join our team at Dimensions Inc. The ideal candidate will have a strong background in IT Services & Consulting, with excellent problem-solving skills and the ability to work independently.

Roles and Responsibility
  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to software applications.
  • Collaborate with cross-functional teams to identify and implement solutions.
  • Develop and maintain documentation of technical procedures and knowledge base articles.
  • Participate in training and development programs to enhance technical skills.
  • Analyze customer feedback and provide recommendations for process improvements.
Job Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Resident Support Engineer (RSE) or similar role.
  • Strong understanding of software applications and operating systems.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Familiarity with IT Services & Consulting industry trends and technologies.

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Dymensions Computer Technology Solutions

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