Reservations & Ticketing Executive

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About Us:

Group Concorde is a prominent player in the aviation and cargo logistics industry, serving as the General Sales Agent (GSA) for various international airlines. We are committed to providing excellent services and ensuring smooth operations in both logistics and passenger transportation.

Role Overview:

We are seeking a highly organized and experienced Executive for our Reservation & Ticketing department. The candidate will be responsible for handling airline reservations and ticketing services, ensuring accuracy and timely delivery, and providing top-notch customer service.

Key Responsibilities:

• Manage airline reservations and ticketing for both domestic and international flights.
• Handle queries and provide assistance to customers regarding flight schedules, availability, fares, and related services.
• Process cancellations, changes, and refunds in accordance with airline policies.
• Ensure compliance with airline ticketing rules and procedures, including fare calculation and fare rules.
• Coordinate with airline partners and maintain strong relationships to facilitate smooth operations.
• Provide exceptional customer service and resolve any issues or discrepancies in a timely manner.
• Stay updated on airline regulations, policies, and industry trends.
• Assist in managing group bookings and special requirements as needed.
• Prepare daily, weekly, and monthly reports on ticketing and reservations activities.

Qualifications:

• Bachelor’s degree in a relevant field is preferred.
• Must be proficient with Excel & PPT knowledge.
• Minimum of 3 years of experience in airline reservation and ticketing.
• Proficiency in airline reservation systems (e.g., Amadeus etc.).
• Strong knowledge of airline ticketing policies, procedures, and fare rules.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Detail-oriented with strong organizational skills.
• Customer-focused with the ability to handle customer queries professionally and efficiently.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career development.
• A dynamic work environment with a leading company in the aviation industry.
• The chance to work closely with international airline partner