Reservations Supervisor

As a Reservations Supervisor at Radisson Hotel Group, you will be part of a team dedicated to delivering exceptional service and creating memorable moments for our guests. Your role will involve supporting the smooth running of the reservations department, ensuring guest satisfaction, achieving hotel targets, and supervising the reservations team. Key Responsibilities: - Support the smooth running of the reservations department, ensuring the highest level of guest journey and experience - Proactively improve guest satisfaction and comfort by responding positively and timely to guest enquiries and resolving issues - Achieve reservations initiatives and hotel targets - Supervise the reservations team, fostering growth, development, and performance - Control costs and inventory, attain productivity and performance levels - Build and maintain effective relationships with key stakeholders - Review and analyze business performance, providing recommendations for financial improvement - Ensure compliance with legislation, due diligence requirements, and best practices for internal and external audit Requirements: - Experience in reservations - Strong supervisory and managerial skills with a hands-on approach - Commitment to delivering exceptional guest service and passion for the hospitality industry - Creative problem-solving abilities and support skills - Personal integrity and ability to work in an environment that demands excellence - Experience with IT systems on various platforms - Strong communication skills If you are passionate about making every moment matter for our guests and want to be part of a dynamic hotel company, consider joining Radisson Hotel Group. We believe that our people are our most valuable asset and are always looking for great individuals to join our team. Visit careers.radissonhotels.com to learn more about our culture and beliefs. INDHOTEL,