Reservations Manager

Job Description You will be joining Blanket Hotel & Spa, a premier luxury resort and hotel in Munnar, known for its exceptional hospitality and stunning natural surroundings. As a Reservations Manager based in Kochi, your role will involve overseeing all aspects of the reservations process. This includes managing reservations, handling guest inquiries efficiently, and ensuring high levels of customer service. Additionally, you will be responsible for sales activities to maximize revenue and training staff members in reservation procedures and customer service best practices. Key Responsibilities - Manage reservations effectively - Provide excellent customer service - Handle guest inquiries efficiently - Conduct sales activities to maximize revenue - Train staff in reservation procedures and customer service best practices Qualifications - Experience in Reservations management - Strong Customer Service skills - Excellent Communication skills - Sales experience and the ability to maximize revenue - Experience in Training staff in relevant areas - Proven ability to work in a fast-paced environment - Bachelor's degree in Hospitality Management or related field is a plus - Strong organizational and problem-solving skills Job Description You will be joining Blanket Hotel & Spa, a premier luxury resort and hotel in Munnar, known for its exceptional hospitality and stunning natural surroundings. As a Reservations Manager based in Kochi, your role will involve overseeing all aspects of the reservations process. This includes managing reservations, handling guest inquiries efficiently, and ensuring high levels of customer service. Additionally, you will be responsible for sales activities to maximize revenue and training staff members in reservation procedures and customer service best practices. Key Responsibilities - Manage reservations effectively - Provide excellent customer service - Handle guest inquiries efficiently - Conduct sales activities to maximize revenue - Train staff in reservation procedures and customer service best practices Qualifications - Experience in Reservations management - Strong Customer Service skills - Excellent Communication skills - Sales experience and the ability to maximize revenue - Experience in Training staff in relevant areas - Proven ability to work in a fast-paced environment - Bachelor's degree in Hospitality Management or related field is a plus - Strong organizational and problem-solving skills