Reservations Manager

Company Description

Baymaas Lake House is a serene boutique getaway nestled along tranquil backwaters, known for its picturesque pool villas and breathtaking views. Our property features a blend of modern and traditional accommodations, including a spacious room with a balcony overlooking lush gardens and backwaters. Recognized for our excellence, Baymaas Lake House has received prestigious accolades, including the Conde Nast Traveller Readers' Travel Awards 2024 and the South Asian Travel Awards 2025 for boutique hotels. We are committed to delivering exceptional hospitality experiences to our guests.

Role Description

This is a full-time, on-site role for a Reservations Manager at Baymaas Lake House, located in Kochi. We’re looking for a Reservation Manager to join our team at Baymaas Lakehouse, a serene boutique retreat by the backwaters. The role involves handling guest reservations, managing online travel inventory (OTI), and ensuring seamless communication between guests and the operations team.

Reservation Manager | Baymaas Lakehouse, Kochi

Responsibilities:

• Manage and confirm guest reservations via phone, email, and online platforms

• Oversee and update listings across OTAs and booking portals

• Coordinate with the front office and operations teams for guest arrivals and special requests

• Maintain accurate records of bookings, cancellations, and guest details

• Provide warm and prompt communication with all guests

Requirements:

• Strong communication and organizational skills

• Basic computer knowledge and familiarity with online booking systems

• Hospitality experience preferred, but not mandatory — training will be provided

Work Schedule:

• Monday to Saturday: Onsite at Baymaas Lakehouse

• Sunday: Remote (calls only)

If you’re detail-oriented, love interacting with guests, and enjoy being part of a warm, close-knit hospitality team, we’d love to hear from you.

Apply now: sheena@baymaas.com | tony@baymaas.com