Reservations Manager Wanted – 4-Star Hotel - Jaipur Company Description WelcomHeritage Mount Valley Resort in Ranthambore offers a luxurious and tranquil retreat with a perfect blend of heritage and nature. WelcomHeritage is part of ITC Hotels. The resort features a multi-cuisine Jharokha Restaurant, an outdoor pool, and various activities like nature walks and bird-watching. Its prime location near Ranthambore National Park makes it an ideal base for wildlife enthusiasts. Guests can also enjoy cultural performances that showcase the region’s rich heritage, providing a peaceful and immersive experience in the heart of Rajasthan's wilderness. Role Description This is a full-time, on-site role for a Reservations Manager. The role is located in Jaipur. The Reservations Manager will be responsible for overseeing all reservations operations, managing customer service inquiries, ensuring a seamless booking experience, handling OTAs and coordinating with sales teams. Daily tasks include processing reservations, Travel Agent interaction, Contractual Rates , Handling OTA , and communicating with other departments to optimize guest satisfaction. Qualifications Minimum 4 Years experience in Hotel Reservation/FO/Sales Expertise in Reservations and Sales Strong Customer Service skills and the ability to handle inquiries and complaints effectively Excellent Communication skills, both written and verbal Experience in Training staff and ensuring service quality standards Bachelor's degree in Hospitality Management, Business Administration, or related field is advantageous Proficient in reservation systems and hotel management software Ability to work independently and maintain high motivation levels Prior experience in the hospitality industry is an asset Show more Show less
As a Reservations Manager at WelcomHeritage Mount Valley Resort in Jaipur, you will play a crucial role in overseeing all reservations operations and ensuring a seamless booking experience for our guests. Your responsibilities will include managing customer service inquiries, handling OTAs, coordinating with sales teams, and interacting with Travel Agents to optimize guest satisfaction. With a minimum of 4 years of experience in Hotel Reservation/FO/Sales, you are expected to demonstrate expertise in Reservations and Sales. Your strong Customer Service skills will be essential in effectively handling inquiries and complaints. Excellent written and verbal Communication skills are a must to communicate with guests and other departments efficiently. As a part of this role, you will be responsible for processing reservations, managing Contractual Rates, and training staff to uphold service quality standards. A Bachelor's degree in Hospitality Management, Business Administration, or a related field would be advantageous. Proficiency in reservation systems and hotel management software is required to excel in this position. Your ability to work independently, maintain high motivation levels, and leverage your prior experience in the hospitality industry will be assets in fulfilling the duties of this role at our luxury resort in Jaipur.,