Reservations Executive

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Location:

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About Us

stayxp

What You’ll Do

• Manage reservations across OTAs, direct bookings, and offline channels.
• Handle guest communication via calls, emails, and WhatsApp.
• Maintain accurate data on PMS and OTA extranets.
• Verify property listings and ensure rates, availability, and content are updated.
• Create SOPs, email templates, and booking process documents.
• Review guest communication for tone and accuracy.
• Coordinate with property managers for smooth check-ins and special requests.
• Maintain daily/weekly/monthly booking and revenue reports.

What We’re Looking For

• Education:

  Degree/Diploma in Hotel Management.

• Experience:

  3+ years in reservations/front office in hospitality.
• Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
• Understanding of PMS (Property Management Systems) and rate management.
• Excellent communication skills (English; other languages a plus).
• Proficient in MS Excel, Google Sheets, and email drafting.
• Detail-oriented, proactive, and willing to learn in a start-up environment.

What We Offer

• Salary: ₹35,000 – ₹40,000/month (incl. incentives).
• Direct mentorship from the founder.
• Hands-on experience in building a hospitality brand from the ground up.
• Support in finding suitable accommodation (no stay/meals provided).
• Career growth into a Reservations Manager role as the company expands.

How to Apply

Send your CV to team@stayxp.in with the subject: Application – Reservations Executive.