Reservations Agent

Job Summary: As a Reservations Agent at TravelsGroup, you will play a crucial role in ensuring our customers enjoy a seamless and delightful travel experience. You will be responsible for managing hotel and flight bookings, providing personalized service, and maintaining a high level of customer satisfaction. Your dedication to integrity, reliability, and innovation will help us continue to be a trusted partner for travelers worldwide.

Key Responsibilities:

• Assist customers with hotel and flight bookings, ensuring accuracy and efficiency.
• Provide exceptional customer service through phone, email, and chat, addressing inquiries and resolving issues promptly.
• Utilize advanced technology and data-driven insights to offer personalized travel solutions.
• Maintain up-to-date knowledge of travel industry trends, policies, and procedures.
• Collaborate with team members to streamline travel management and reduce costs for clients.
• Uphold the highest standards of integrity and trust, fostering long-term relationships with customers.
• Contribute to the continuous improvement of our services by sharing customer feedback and suggestions.
• Any other tasked assigned by Manager.

Qualifications:

• Previous experience in a customer service or reservations role, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Proficiency in using reservation systems and other travel-related software.
• Ability to multitask and handle high-pressure situations with ease.
• A customer-first attitude with a commitment to delivering exceptional service.
• Strong problem-solving skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays.