Reservation & Ticketing Executive

Job Summary:

We are seeking a detail-oriented and customer-focused Reservation and Ticketing Executive to manage flight bookings, fare quotations, and issuance of air tickets for both domestic and international travel. The ideal candidate should have hands-on experience with GDS systems and a strong understanding of airline policies and procedures.

Key Responsibilities: Air Ticketing & Reservations:

• Handle domestic and international flight bookings using GDS platforms (Amadeus/Galileo/Sabre).
• Issue, reissue, void, and cancel tickets in compliance with airline policies.
• Quote and explain airfare rules, taxes, and penalties to clients.
• Process refund applications and track the refund status with airlines.
• Maintain booking records and update PNRs as per travel changes or client requests.

Customer Interaction:

• Assist clients with flight inquiries, travel routes, airline options, and schedules.
• Offer alternative travel solutions during disruptions (e.g., delays, cancellations).
• Build rapport with walk-in customers, corporate clients, and repeat travelers.
• Provide pre-travel assistance and ensure clients receive their tickets and itineraries on time.

Coordination & Reporting:

• Liaise with Airlines for fare quotes, seat confirmations, and special service requests (SSR).
• Keep updated with airline circulars, fare revisions, and promotions.
• Submit DSR

Qualifications & Skills:

• Min 2-3 years of experience in air ticketing and reservations.
• Proficiency in GDS (Amadeus, Galileo, or Sabre is a must).
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple bookings efficiently.

Key Attributes:

• Client-focused with a problem-solving mindset.
• Adaptable to changes in airline rules and travel trends.
• Team player with time management skills.
• Willingness to work extended hours or weekends, if needed.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Fixed shift

Experience:

• CRS / GDS : 1 year (Required)

Work Location: In person