Reservation Executive

Job Summary:

We are seeking a detail-oriented and customer-focused Reservation Executive to join our car rental team. The ideal candidate will be responsible for handling customer inquiries, processing rental bookings, coordinating with fleet and operations teams, and ensuring a smooth reservation experience for all clients.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Make and manage vehicle reservations using the company’s booking system.
• Suggest suitable vehicles based on customer requirements and availability.
• Coordinate with fleet and operations teams to ensure timely vehicle availability and delivery.
• Confirm bookings, modify reservations, and handle cancellations or no-shows.
• Maintain accurate records of reservations and customer interactions.
• Resolve customer complaints or escalate them to the relevant department when necessary.
• Ensure compliance with company policies and rental procedures.

Requirements:

• bachelor's degree , hospitality, or related field.
• Proven experience in a reservations, front office, or customer service role (preferably in car rental, travel, or hospitality industry).
• Strong communication and interpersonal skills.
• Proficiency in reservation systems and MS Office (Excel, Word, Outlook).
• Ability to multitask and remain calm under pressure.
• Willingness to work flexible hours, including weekends or holidays.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Provident Fund

Schedule:

• Day shift
• Morning shift

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Work Location: In person

Expected Start Date: 31/07/2025