Reservation Executive

Position: Reservations Executive
Industry: Hotel & Hospitality
Location: Noida, UP
Experience: 1–3 years

Key Responsibilities

• Reservation Handling
• Manage room bookings via phone, email, hotel website, and OTAs (Online Travel Agencies).
• Accurately input reservations into the Property Management System (PMS).
• Guest Communication
• Respond promptly to guest inquiries regarding availability, rates, packages, and promotions.
• Confirm bookings, modifications, and cancellations with professionalism.
• Assist with special requests (early check-in, late check-out, transfers, etc.).
• Coordination with Departments
• Collaborate with front office, housekeeping, and F&B teams for smooth guest experiences.
• Work with sales and revenue management to optimize room allocation and occupancy.
• Revenue Optimization
• Upsell higher room categories and promote hotel services/packages to increase revenue.
• Monitor booking channels to ensure competitive pricing.
• Record Keeping & Reporting
• Maintain accurate and up-to-date reservation records.
• Prepare daily, weekly, and monthly reservation reports for management.
• Customer Service & Problem Solving
• Handle booking-related complaints or discrepancies with professionalism.
• Ensure guest satisfaction through efficient and personalized service.
• System & Channel Management
• Manage room availability and inventory across OTAs (Booking.com, Expedia, MakeMyTrip, etc.).
• Update rates, availability, and promotions in line with management directives.

Qualifications & Skills

• Bachelor’s degree in Hospitality, Hotel Management, or related field.
• 1–3 years of experience in reservations/front office (hospitality industry preferred).
• Knowledge of PMS (Property Management Systems) and OTA portals.
• Strong communication, customer service, and problem-solving skills.
• Ability to multitask and work under pressure.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person