This is a full-time on-site role for a Reservation Associate located in Goa, India. The Reservation Associate will handle reservation inquiries via phone, email, and online booking systems. Responsibilities include confirming bookings, managing changes and cancellations, coordinating with other departments to ensure smooth guest experiences, maintaining accurate records, and providing excellent customer service. The role also involves upselling services and amenities to maximize revenue and guest satisfaction.

Qualifications

Excellent communication and interpersonal skills
Proficiency in using reservation and booking systems
Attention to detail and strong organizational skills
Ability to handle stressful situations and solve problems effectively
Customer service orientation and understanding of hospitality industry standards
Ability to work flexible hours, including weekends and holidays
Fluency in English and local languages (Konkani, Hindi) is a plus
Previous experience in reservations or front office roles in hospitality industry

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Reservation Associate