Research Operations Manager

Introduction of Clearstate

Clearstate specializes in healthcare-focused market intelligence and strategic advisory services, assisting MedTech companies, biotechnology firms and healthcare service providers in identifying and leveraging market growth opportunities. Our data collection approach combines market research techniques, data processing and analytical frameworks.

We are committed to delivering actionable strategies rooted in robust data analytics, built on the basis of market realities, empowering our clients to make informed decisions. Our mission is to provide credible, actionable and granular market insights globally, along with value-added advisory tailored to the MedTech sector.

The role of the Research Operations Manager will play a critical role in driving Clearstate’s healthcare research and vendor partnership strategy. This role is responsible for overseeing operational activities to ensure the successful execution of market research and business intelligence. This includes managing vendor partnerships, optimizing processes, building and maintaining internal databases and panels, and implementing cost-saving initiatives.

Responsibilities

Research Operations Management

• Manage the data collection process by collaborating with project teams to define research needs, set up quota sampling designs, track progress and finalize deliverables
• Oversee the performance and cost-effectiveness of vendor pools, ensuring continuous evaluation and optimization
• Identify, screen and onboard new vendors to maintain a robust and reliable vendor pipeline
• Monitor vendor performance and implement improvement initiatives as needed, to ensure quality and efficiency

Market Research Sourcing Strategy

• Develop and own sourcing strategies based on transparent benchmarking of current performance, cost analysis and growth projections
• Identify and manage new vendors, growing and curating this vendor pool to ensure a seamless pipeline is essential
• Identify innovative approaches to improve cost-effectiveness, delivery quality and process efficiency, leveraging technology and strategic collaborations with vendors
• Partner with internal teams to identify suitable service providers and methodologies, fostering cross-stakeholder engagement
• Build and maintain internal research panels and databases to enhance in-house research capabilities
• Conduct vendor and freelancer training sessions to ensure high quality outputs from external partners

Experience

At least 5 years of relevant experience in market research or consulting services

Qualification

Bachelor’s or Masters’ degree in Science, Business or related fields