Research Analyst

About the Role:

We are looking for an experienced Technical Documentation Writer to join our R&D team at Sioniq Tech Pvt Ltd. As we are developing a comprehensive Jewelry ERP, the writer will be responsible for creating clear, user-friendly documentation for each module and screen of the application. The ideal candidate should have a strong ability to translate complex technical concepts into easy-to-understand user guides, manuals, and help content.

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Key Responsibilities:

• Create user documentation for each screen and feature of the Jewelry ERP.
• Write clear, concise, and accurate user manuals, help guides, and training documents.
• Collaborate closely with business analysts, developers, testers, and UI/UX designers to understand the functionality of forms and processes.
• Organize and maintain documentation in a structured, accessible format.
• Create quick reference guides, FAQs, tooltips, and walkthroughs as needed.
• Continuously update documentation based on product enhancements or user feedback.
• Ensure consistency in language, formatting, and terminology across all documents.

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Requirements:

• 3 to 5 years of experience in technical writing or user documentation, preferably in ERP or enterprise software.
• Strong command over English with excellent writing, editing, and proofreading skills.
• Experience in documenting web-based applications or enterprise solutions.
• Familiarity with tools such as Microsoft Word, Google Docs, Snagit, Doxygen, Markdown, or similar.
• Ability to grasp technical concepts and explain them clearly to non-technical users.
• Basic understanding of software development life cycle (SDLC).
• Experience working with cross-functional teams.

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Preferred Skills:

• Experience in documenting ERP software.
• Knowledge of version control (e.g., Git).
• Ability to create visual aids like flowcharts, diagrams, and screen annotations.