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Renewals Manager -Telco

Renewals Manager -Telco

Cisco

15 - 20 years

17 - 25 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

Renewal Management Risk Mitigation SalesForce Oracle Service Contracts Sales customer service account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who You'll Work With

This role resides in the Customer Experience organization, one of Ciscos fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

What You LL Do

Quota-carrying professional responsible for managing the renewal of recurring offers. Collaborates with Cisco sales and customer success teams and partners, develop strategies to ensure timely renewals and minimize revenue attrition. RMs oversee the renewals process, validate customer data, and leverage negotiation skills to maintain agreement integrity. Acting as trusted advisors, they assess revenue risks, address customer pain points, and drive recurring revenue growth through effective renewals.
Core Responsibilities -
Owner of the renewal processManage renewal quotes and ensure on-time closures
Collaborate with CS, and Account teams to align strategies
Risk Mitigation and customer retention
Upsell to drive growth in recurring revenue
Demonstrates technology's business value to customers
Success Measures
IQRR
Attrition Expansion
ALC to EA Conversion
Deal Pulse
SFDC Hygiene

Who You Are

Strengths needed:

The Renewal Manager will be encouraged to have over 15 years of Sales experience and quota-carrying in the Technology industry or equivalent industries.
Understands basic business mathematics, financial strategies, and performance indicators and applies that knowledge to the client's economic and buying environment.
Must be able to negotiate large and sophisticated deals with C Level executives. If experienced with SP customers, it will an advantage
Optimally explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one's proposal.
The candidate should have experience in building effective account plans and communicating them to collaborators.
Excellent written and oral communication skills with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.

Required Experience, Skills, and Alignment:

Proficiency in SalesForce.com and system and database proficiency (Oracle Service Contracts/Discovery experience a plus)
Analytical skills to interpret data and produce summaries
Effective customer services skills to resolve partner/customer issues
Excellent presentation skills
Highly developed negotiation/influencing skills.
Excellent decision-making skills and self-reliance with the ability to make decisions.
Positive demeanour, professional work ethic, and standards.
Proven understanding and passion for technology. (Service Provider will be an advantage).

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Renewals Manager -Telco