Remote Opening For Account Manager For Big 4

About company

Arminus Software

With our deep expertise across various domains and the added advantage of being a software development company ourselves, we are uniquely positioned to deliver specialized and effective recruitment solutions, with a strong focus on the IT industry.

Our recruitment services are categorized as follows:

Permanent Staffing
We offer end-to-end permanent staffing solutions, allowing you to focus on your core business while we handle the complexities of the recruitment process.

Temporary Staffing
We provide not just the right candidates, but also complete temporary staffing solutions, including strategic advice and consultancy for your short-term, project-based, or seasonal workforce needs.

Temporary-to-Permanent(C2H) Staffing
Through this service, we enable companies to evaluate candidates in a real work environment before making a permanent hiring decision. If the candidate proves to be a good fit, they can be absorbed into the organization.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

• Preferred to have work experience with Big 4 firms

• Proven record in recruitment and of managing teams

• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Meeting or exceeding quotas and receiving positive customer feedback