Relationship Officer / Telesales / Remote Job

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Role Purpose

The Telesales Executive will be responsible for achieving individual and team sales targets, driving cross-sell opportunities, ensuring high service standards, and executing telesales strategies to maximize productivity and efficiency.

Key Responsibilities

Sales & Target Achievement

• Achieve monthly individual and team targets.
  
• Ensure all telesales activities contribute to meeting sales goals.
  
• Develop and implement telesales strategies and objectives.
  
• Set and achieve challenging sales targets.
  
• Drive cross-sell efforts across product lines.
  

Service Quality & Productivity

• Meet service standards and continuously monitor performance.
  
• Evaluate and measure productivity to maximize efficiency in telesales campaigns.
  
• Maintain accurate records, approvals, and reports related to customer interactions.
  

Lead Management & Process Handling

• Analyze and manage incoming leads.
  
• Convert qualified leads into sales.
  
• Update internal systems based on customer interactions.
  
• Process customer requests and offers promptly.
  
• Follow up with relevant departments to ensure timely completion of customer requests.
  

Customer Management

• Handle and resolve customer issues promptly.
  
• Escalate unresolved concerns to the Team Leader.
  
• Ensure high levels of customer satisfaction through timely communication.
  

Reporting

• Prepare daily and monthly reports and MIS for the team.
  
• Maintain up-to-date records and documentation.
  

Operating Environment & Relationships

• Work in a virtual call-center environment.
  
• Coordinate closely with the Team Leader, Product Manager, and Inbound/Outbound Teams for follow-ups and updates.
  

Problem Solving

• Recommend process improvements through root cause analysis.
  
• Take ownership of crisis situations and ensure problem resolution.
  
• Resolve issues within the telesales team and with other units.
  
• Address customer-related concerns efficiently.
  

Decision-Making Authority

• Manage own performance and conduct self-appraisals.
  
• Make decisions related to improving lead quality and customer satisfaction.
  
• Adjust lead allocation based on process changes.
  

Required Knowledge, Skills & Experience

• University graduate (any discipline).
  
• 3–7 years of experience in a similar telesales environment.
  
• Strong sales and customer service orientation.
  
• Practical marketing background preferred.
  
• Excellent communication and presentation skills.
  
• Strong people management abilities.
  
• Result-driven team player.
  
• Ability to think creatively and work well under pressure.
  
• Good analytical and computer skills.
  
• Adaptable, versatile, and business-sensitive.