Relationship Manger- Emerging Enterprises Group

Job Description

Role & responsibilities Plan the branch visits detailing the coverage every week Meeting the branches during the morning meeting - every branch once a month Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls Planning the catchment area activity/scoping for lead generation/joint call Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required. Creating excitement in branches/spot sanctions/contests/recognition program Check CRM daily and review the leads/update follow up leads/with dates Document branch meeting through Cogent/mails . Planning the above so that it translates into 2 calls per day/2 appointments per day . Send the communication to the customer on documents required . Follow up the on the calls made for documents/arrange for pickup of documents . Check for completeness of documents . Go through the Financials/bank statements for churn/bounces/interest servicing . Collection of property documents for legal/valuation - check for completeness chain docs etc. . KYCs . List down the points to be clarified from the customer . Fill in the FAQs post discussion with the customer . SPE updation . Submission of file to ops for scanning . Submission of docs for legal/valuation . Co-ordination with customer/valuer . Buyer/supplier ref check -----> Ref leads . To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer. . Monitor and track Leads. . List down the renewals every month for the next two months . Work on the renewals in advance . Mail to the respective customers on docs required for renewal . Follow up weekly twice for docs . Arrange for collection of documents . Check the documents for completeness . Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos . Speak to the customer for addressing issues/aberrations . SPE . Hand over to ops for scanning . follow post login formalities . For renewals overdue and having genuine delay put up for extensions . Churn review for OBA once a month . Conditions review once a month . If OBA waiver required/check for justification/check for churn/put up to the authority . If not inform the customer on closure of OBA/levy of 2% penalty . Same for CAM conditions . List down the call memos due for the quarter . Review of ASR/ACR/cam conditions/deferrals for the customers . Meet the customer and understand the business/issues if any . Upload the call memos in shock and awe for endorsement/noting . Reduce HK. . Closure of critical and high aging items . Communicate the premium to the customer after listing down the pendency . Collect docs if required . Submission to OPS . Depending upon severity of each case - Customer Call for servicing Interest. . Email communication to Branch & customer . Personal Visit to Customer / Joint Visit with Credit Manager; . Rigorous follow-up . Analyze complaint . Seek resolution post discussing with Customer