Relationship Manager

As a Relationship Manager at one of Zepcruit's clients, your role will involve managing and deepening customer relationships to drive business growth and maintain high standards of customer service. You will act as a trusted advisor, offering tailored banking products, wealth solutions, and financial advisory services to clients. Key Responsibilities: - Build and maintain strong relationships with both existing and new customers. - Understand customers" financial goals and provide suitable banking and investment solutions. - Ensure superior service delivery and high customer satisfaction. - Acquire new customers through referrals, walk-ins, cold calls, and networking. - Cross-sell and upsell banking products such as savings accounts, term deposits, loans, credit cards, insurance, and wealth management products. - Meet and exceed monthly/quarterly sales and revenue targets. - Monitor customer accounts for profitability, risk, and compliance. - Ensure timely renewal of accounts, loans, and investment products. - Analyze client portfolios and provide periodic reviews to maximize returns and relationship value. - Adhere strictly to KYC, AML, and bank compliance policies. - Monitor account activity to prevent fraud, suspicious transactions, and regulatory breaches. - Stay updated with financial markets, competitor products, and customer trends. - Represent the bank at industry forums, events, and networking sessions. Key Skills & Competencies: - Strong interpersonal and communication skills. - Sales-driven mindset with the ability to build trust and long-term relationships. - Knowledge of banking products, financial markets, and regulatory environment. - Problem-solving and negotiation skills. - High integrity, ethical conduct, and a customer-first attitude. Qualifications & Experience: - Graduate/Postgraduate in Finance, Business Administration, or a related field. - 2-7 years of experience in banking, financial services, or sales. - Prior experience as RM/Deputy RM/Assistant RM in retail, corporate, or wealth management is preferred. - Certifications such as NISM/IRDA for investment & insurance sales are an added advantage. Performance Metrics: - New client acquisition & revenue generation. - Cross-sell ratio and product penetration. - Portfolio quality (low NPAs, strong CASA ratios). - Customer satisfaction and retention scores.,