Relationship Manager

Zell Education

4 years

0 Lacs

chandigarh chandigarh india

Posted:4 hours ago| Platform:

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Skills Required

service analyze crm reports support communication freshdesk

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

Deputy Team Lead – Customer Service

Key Responsibilities

Serve as the
single point of contact
for student queries and escalations.
Manage
end-to-end resolution
within defined SLAs while ensuring high satisfaction scores.
Collaborate with internal teams (academic, tech, operations) to close student issues efficiently.
Analyze student feedback and
identify opportunities for process improvement
.
Maintain CRM records, ticketing systems, and case logs with accuracy.
Proactively engage with students to ensure
satisfaction, trust, and retention
.
Track and monitor
customer service metrics
; provide weekly reports and insights to senior management.

Key Requirements

2–4 years
of experience in customer service or student support, preferably in
EdTech
or other service-driven industries.
Strong
interpersonal and communication skills
(spoken and written).
Ability to
multitask, prioritize, and perform under pressure
in a fast-paced environment.
Problem-solving mindset with a
customer-first approach
.
Basic proficiency in
CRM tools
(Zoho, Freshdesk, or similar platforms).
Willingness to
travel to partner universities
when required.

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